Accra Control Officer

JOSIAH OFORI AMANOR

Accra, AA *** 024-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Collaborative Internal Control Officer with specialties in risk management, data mining, and analytics. Strong interpersonal and team building skills with an outstanding ability to multitask with ease. ACCOMPLISHMENTS

Part of a team that raised money in support of the Leukemia Ward at Korle-Bu Teaching Hospital, April 2009.

SKILLS

Understanding of compliance procedures

Communications

Data Mining

Accounting expertise

Risk management assurance

Supervision

Internal auditing

Critical thinking skills

MS Office

WORK HISTORY

Internal Control Officer, 06/2019 to Current

United Bank For Africa (UBA) – Accra

Administer training to workers regarding internal control guidelines and standards

Monitor proprietary systems and applications to prevent unauthorized access

Personally conduct ongoing reviews of all operating procedures

Assess financial, accounting and budgetary systems

Act as primary client liaison during internal audits

Identify risks that UBA faced and developed effective preventative strategies

Ensure strict adherence to statutory policies, procedures and regulatory compliance on work processes and daily operations

Assist business offices on compliance and regulatory issues and provide counseling when ever it is required

Improve control and compliance awareness culture in business offices

Ensure KYC compliant environment is maintained

Ensure integrity of Business Office transactions

Monitor and ensure that open items in GL accounts are current and reflect true nature of products recorded therein

Ensure prompt and qualitative rendition of relevant returns and reports as may be required

Ensure all escalated audit exceptions open in business office are properly closed

Ensure prompt and qualitative rendition of relevant Control and compliance reports Customer Service Officer, 08/2017 to 06/2019

United Bank For Africa – Accra

Address customer complaints and mitigate dissatisfaction by employing timely and effective solutions

Confer with customers about concerns with products or services to resolve problems and drive sales

Maintain accurate and current customer account data with manual forms processing and digital information updates

Evaluate interactions between associates and customers to assess personnel performance and customer satisfaction

Provide primary customer support to internal and external customers in fast-paced environment

Suggest new procedure to persuade cancelling customers to stay with company, resulting in 50% decrease in cancellations

Collected customer feedback and made process changes to exceed customer satisfaction goals 50%

Educated customers on promotions to enhance sales Cash Officer and Tellering, 10/2009 to 08/2017

United Bank For Africa (UBA) – Accra

Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns

Mitigated risk by implementing internal controls and safeguards for revenues and expenditures

Enhanced quality and currency of financial information by overseeing revenue collection systems

Managed cash in and out flow of branch

Performed administrative functions such as Interbank transfers

Payment and receipt of customers' deposit

Accounts Assistant, 08/2008 to 09/2009

National Theatre of Ghana (Internship) – Accra

Performed administrative and clerical duties such as word processing, data entry, faxing and copying

Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements

Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system

Maintained clean and organized files by keeping accounts payable records up-to-date

Reviewed figures, postings and documents for correct entry, completeness and accuracy EDUCATION

Bachelor of Science: Accounting and Finance, 06/2018 University College of Management Studies - Accra

SSCE: Science, 1998

Pope John Secondary And Junior Seminary - Koforidua CERTIFICATIONS

Association of Chartered Certified Accountants (ACCA) Part 3 student

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