Peabody Ma Customer Service

Therese Adams

** ****** ****** ******* ** ***** 857-***-**** adphof@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Detailed-oriented customer service professional with extensive experience taking care of customer`s needs. Strong written and verbal communicator with impressive problem solving skills accomplished at multitasking in fast-paced environments. Also, proficient at relationship building, data entry and account maintenance.

Suburban Home Health Care

Boston MA

CNA/HHA

10/2019-Present

RESPONSIBILITIES

In Home Care

-Bathing, dressing, grooming, toileting, brief changes, mouth care, skin care, ambulation, transfers, meal planning/preparation, feeding and other essential tasks as deemed necessary by the care plan.

-Companionship, light Housekeeping, medication reminders, other essential tasks as deemed necessary by the care plan.

Light Housekeeping includes (but is not limited to) the following:

-Laundry

-Dishes

-Sweeping/mopping/Vacuuming

-Changing Bed linens

-Cleaning Bathroom

-Cleaning Living Spaces

-Taking out Garbage

EXPERIENCE

Electronic Banking Specialist 10/2016-6/2019

East Boston Savings Bank, Peabody MA

●Addressed and resolve questions or problems using the Bank’s Sales Management System.

● Actively contributed to the Electronic Banking department’s delivery of a high level of customer service to external and internal customers.

●Recommended process improvements for efficiency, quality control and compliance for branch and electronic operations.

●Maintained thorough knowledge of Bank deposit related products and services.

Call Center Specialist 1/2013-10/2016

East Boston Savings Bank, Peabody MA

●Resolved customer issues, conduct account 8inquiries and answer questions about bank products via phone, email, fax and regular mail.

●Maintained a thorough knowledge of bank products and services.

●Provided quality service and support for consumer and business deposit accounts inquiries, loan account inquiries and stop payments.

●Completely and accurately addressed online banking and mobile banking inquiries.

Customer Service Representative Electronic Banking Department 1/2002 – 3/2011

Wainwright Bank & Trust Boston, MA

●Provided exceptional service to Non-Profit customers making sure they were set-up to accept donations through the Wainwright Bank website

●Trained new department employees and assisted co-workers ensuring customers experienced the same high level of service from all departmental employees.

●Researched and resolved discrepancies including customer reported errors minimizing monetary losses and strengthening customer relationships.

EDUCATION

High School Diploma

CNA/HHA

Certificate

Laboure Center

West Broadway, South Boston MA

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