Customer Service Representative
Resume:
JENNIFER COX
Waycross, *****
********@*****.***
SUMMARY
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. Ability to function at a high level in a wide variety of settings. Detail-
oriented professional with strong technical skills and the ability to learn concepts quickly.
HIGHLIGHTS
Strong organizational skills Cash handling accuracy
Active listening skills Loss prevention
Sharp problem solver Organized
Adaptive team player Time management
ACCOMPLISHMENTS
I served my country for eight years. I was a (92A) Automated Logistical Specialist.
I was in charge of Shop office which included four soldiers a lieutenant and
captain. I enjoyed my service time and feel it would benefit everyone in their life
to experience.
EXPERIENCE
02/2012 to 04/2014 Hallmark Representative
Hallmark Cards Waycross, Ga
Waycross, Ga Verified and logged in deadlines for responding to daily
inquiries.
Computed, recorded, and proofread data, records and reports.
Managed projects and served as primary liaison between client and
multiple internal groups to ensure clarity of goals and quality and
adherence to deadlines.
04/2014 to 05/2016 Retail Representative
JC Penney Waycross, GA
Maintained up-to-date knowledge of store policies regarding payments,
returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Excelled in exceeding daily credit card application goals.
Cross-trained and provided back-up for other customer service
representatives when needed.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer
complaints
04/2016 to Current
01/2004
EDUCATION
2017
Cashier
Hog N Bones Waycross, Ga
Waycross, GA Assessed customer needs and responded to questions.
Issued receipts for purchases and gifts.
Provided professional and courteous service at all times.
Worked overtime shifts during busy.
periods.
Operated cash register with proficiency.
Associate
United States Army Ft Bragg, United States, NC
Proud to of Served my country for eight years.
I was an Automated Logistical Specialist.
I provided customer service while managing Shop Office.
I took orders in a timely manner and completed with efficiency as well as
maintaining proper deadlines.
Orders were taken to correct problems with night vision goggles as well as
all vehicles in the company.
I earned my Honorable Discharge and completed my eight-year contract.
Bachelor of Science
Ashford University San Diego, Ca, 98216
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