JENNIFER COX

*** ****** **

Waycross, *****

912-***-****

adphgs@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success. Ability to function at a high level in a wide variety of settings. Detail-

oriented professional with strong technical skills and the ability to learn concepts quickly.

HIGHLIGHTS

Strong organizational skills Cash handling accuracy

Active listening skills Loss prevention

Sharp problem solver Organized

Adaptive team player Time management

ACCOMPLISHMENTS

I served my country for eight years. I was a (92A) Automated Logistical Specialist.

I was in charge of Shop office which included four soldiers a lieutenant and

captain. I enjoyed my service time and feel it would benefit everyone in their life

to experience.

EXPERIENCE

02/2012 to 04/2014 Hallmark Representative

Hallmark Cards Waycross, Ga

Waycross, Ga Verified and logged in deadlines for responding to daily

inquiries.

Computed, recorded, and proofread data, records and reports.

Managed projects and served as primary liaison between client and

multiple internal groups to ensure clarity of goals and quality and

adherence to deadlines.

04/2014 to 05/2016 Retail Representative

JC Penney Waycross, GA

Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Excelled in exceeding daily credit card application goals.

Cross-trained and provided back-up for other customer service

representatives when needed.

Expressed appreciation and invited customers to return to the store.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer

complaints

04/2016 to Current

01/2004

EDUCATION

2017

Cashier

Hog N Bones Waycross, Ga

Waycross, GA Assessed customer needs and responded to questions.

Issued receipts for purchases and gifts.

Provided professional and courteous service at all times.

Worked overtime shifts during busy.

periods.

Operated cash register with proficiency.

Associate

United States Army Ft Bragg, United States, NC

Proud to of Served my country for eight years.

I was an Automated Logistical Specialist.

I provided customer service while managing Shop Office.

I took orders in a timely manner and completed with efficiency as well as

maintaining proper deadlines.

Orders were taken to correct problems with night vision goggles as well as

all vehicles in the company.

I earned my Honorable Discharge and completed my eight-year contract.

Bachelor of Science

Ashford University San Diego, Ca, 98216

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