Service Manager Director

WILLIAM KILLINGSWORTH

**** ******* ***** *******@*****.***

Mukilteo, WA 98275 425-***-****

MANAGERIAL SKILLS

●Interviewed, hired, trained, supervised and assigned personnel.

●Trained and managed up to 40 staff and achieved significant improvements in their productivity.

●Supervised employees, scheduled work hours, resolved conflicts, and made salary recommendations according to corporate guidelines.

PROFESSIONAL EXPERIENCE

●Coordinate food service activities of hospital, restaurant and other similar establishments and at social fuctions.

●Was instrumental in raising customer satisfaction scores to the highest in corporation.

●Estimated food and beverage costs, requisitioning and purchasing supplies.

●Conferred with food preparation and other personnel to plan menus and related activities, such as dining room, and banquet operations.

●Investigated and resolved food quality and service complaints.

●Reviewed financial transactions and monitored budget to ensure efficient operation, and ensured expenditures stayed within budget limitations.

COMMUNICATION/INTERDEPARTMENTAL SKILLS

●Excellent interdepartmental relations, coordinated services within other departments.

●Background demonstrates ability to motivate staff, to lead by example, and encourage staff to meet or exceed corporate objectives.

●Communicated effectively with staff, assigned jobs by strengths, which resulted in highest productivity.

WORK HISTORY

Food Service Director, Genesis Health Care

Bothell WA. Currently

Dining Services Director, Emeritus Senior Living, Lynnwood WA 1/12-1/14

Food Service Manager, Aldercrest Health/Rehab, Edmonds WA 6/08-6/11

Food Service Coordinator, Swedish Hospital, Edmonds WA 1/05-5/08

Food Service Supervisor, St. Joseph Health Center, Hot Springs, AR 12/03-10/05

Director of Food Service, Sabine Medical Center, Many, LA 5/97-12/03

Food Service Manager (Internship program) Holiday Inn, Natchitoches, LA 5/95-5/97

EDUCATION

Bachelor of Science (Institutional Management), Northwestern State University

Associates of Arts (Business Administration), Northwestern State University

Certified Dietary Manager, Florida State University

A/C and Refrigeration Tech, Louisiana Technical College

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