(C) 215-***-**** (E) adphb8@r.postjobfree.com

Long standing customer service and managerial skill set regarding staffing plus setting up schedules.

Proficient with data entry-

Microsoft Office

Multilingual (English, Italian, and

Spanish)

Capable of diffusing heated

situation with employee/staff

differences

Quick problem solver

Medical terminology knowledge

Valid Pennsylvania driver's license

Documentation procedures expert

CPR, First Aid, and AED Certified

09/2005 - 12/2005 Genesis Personal Fitness Newtown, PA Receptionist/Assisted Nutritionist/Assisted Manager Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Correctly calculated charges, issued bills and collected payments. Politely answered phones promptly and recorded and confirmed reservations. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Actively complied with all health department regulations and rectified issues immediately.

Actively compiling the Nutritionist's notes and plans for the individual clients. 04/2005 - 11/2017 Angelo's Southampton, PA

Dinning Room Supervisor/ On Duty Manger/Waitstaff/Hostess Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Appropriately suggested additional items to customers to increase restaurant sales.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Nadia Panno

Summary

Skills

Experience

Education and Training

2004 Council Rock South High School Holland, PA

High School Diploma: General Education

Bucks County Community College Newtown, PA

Nursing

Active member of the National Hispanic Honor Society Volunteer/Assisting in the Montgomery County Drug court System Active Participant with the How To Save A Life Foundation Activities and Honors

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