Service Representative Customer

Jenifer Husayan

Registered Nurse

**************@****.*** /

*******************@*****.***

Mobile no. +639*********

WORK EXPERIENCE:

RECEPTIONIST / CONCIERGE / CUSTOMER SERVICE Representative – International Financial Advisor or IFA- at Fairmont Residentials, Dubai UAE ( June 23, 2017 - June 23, 2020)

Provide exceptional customer service to all tenants/guests

Respond to email communications, answer inquiries and offer suggestions

Efficiently handle large call volume inquiries from tenants/guests

Assist with administrative duties such as light copying & fax requests and other requests as needed

Provide updated information for local restaurants, special events, transportation etc.

Monitor lobby traffic and alerting residents of deliveries and arriving guests

Provide all other job duties as requested by administrative/management staff

CUSTOMER SERVICE REPRESENTATIVE / ROVING SPECIALIST

MAXICARE HEALTH CARE INSURANCE LOCATED AT SALCEDO VILLAGE MAKATI PHILIPPINES ( July 16,2015 – Nov.10,2016 )

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

EDUCATIONAL BACKGROUND:

College – BACHELOR’s Degree

BACHELOR OF SCIENCE IN NURSING GRADUATE

(San Lorenzo Ruiz College) Ormoc City 2004 - 2008

PERSONAL INFORMATION:

Place of Birth: Palompon Leyte Philippines

Status: Single

Gender: female

Nationality: filpino

Passport #: P2612582A

CHARACTER REFERENCE:

Miss. Riyadel Nieves ( OFW, Liaison Officer) 099********

Mr. Thanthrige Thusitha Nuwan ( Hi Guest Short Term Apartment

Agent). Mobile no. 052*******

Mr. Bryan Mateo (Frank Porter Short Term Apt. Agent) Mobile No. 050*******

I hereby certify that the above information is correct and true.

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