Marikina Cainta
Resume:
Allan Arnie E. Santiago
IT Support Officer
**************@*****.***
San Isidro Cainta, Rizal
June 8, 1991
SKILLS
• System Administration
• Software Installation
• Troubleshooting
• Windows Environment
• Customer Service
• Technical Support
• Computer Hardware
• Structured Cabling
• Graphic Designs
WORK EXPERIENCE
Technical Support Representative
Teleperformance
09/2019 - 01/2020
Tasks
• Conduct In-depth product and issue resolution to address customer concern. Information Technology Services Officer
SM Supermalls (SM Taytay)
09/2016 - 03/2019
Tasks
• Successfully Implemented the company standards and policies.
• Upgraded over 100 computers from Windows XP to Win7 and Win7 to Win 8 / 8.1.
• Closed average 4 to 5 tickets daily (With ratings of 5 stars per ticket).
• Facilitated replacing 10 aged printers in Mall Administration office.
• Successfully led and supervised the IT support team within 3 malls in one region, 2 to 3 times.
• Contributed toward network, software, hardware installation encompassing 100 workstations, 50 printers, and different communication rooms with supporting infrastructure in newly SM Super Malls.
• Helped retain and increase the Mall sales by monitoring and configuring tenant's POS in collaboration with POS providers.
• Successfully allocated budget and budget assumptions across departments and mall. (2017, 2018, 2019).
• Participated and supervised the Business Recovery Team (IT Disaster Team 2017-2019). Warehouse Supervisor
SM Supermalls (SM Masinag, SM Marikina)
01/2014 - 09/2016
Tasks
• Supervising warehouse staff and daily activities.
• Ordering supplies and maintaining suitable inventory levels.
• Performing daily inspections of warehouse storages.
• Communicating and coordinating with other departments and agencies. Clerk
Ateneo De Manila University/ Serman Coopertive
02/2013 - 06/2013
Tasks
• Provide support to students for searching books. Sorted and Delivered Books, cataloged magazines and newspapers and organized information pamphlets.
• Assisted multiple departments.
• Managed shelving and filing library periodicals. EDUCATION
Bachelor of Science in Computer Science and Information System Centro Escolar University (Manila, Philippines)
07/2008 - 03/2012
CERTIFICATES
Allied Telesis LAN Workshop - 04/2018
ACHIEVEMENTS
Annual Budget Preparation (2015-2019)
SM Supermalls (SM Masinag, SM Marikina, SM Taytay)
• Successfully allocated budget and budget assumptions across departments and within the mall including hardware, software and mall structured cabling.
Semi-annual Physical Inventory Count
SM Supermalls (SM Masinag, SM Marikina)
• Achieved the Physical Inventory Count twice a year without variances. Business Recovery Team (Team Lead, IT Disaster Team) SM Supermalls (SM Taytay)
• Responsible for establishing and maintaining business recovery procedures. PERSONAL PROJECTS
SM City Taytay Cyber zone Redevelopment - (08/2017 - 09/2017)
• Administered and oversee a complete project, by managing several subcontractors who carry out different parts of the project.
• Implemented the company standards and policies regarding structured cabling. Network Technical Refresh (11/2016 - 11/2016)
• Successfully replaced and deployed IT infrastructure to maximize system performance.
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