Customer Service Sales Manager

DALE RIMKUS

***** ***** ********* **** *****: 224-***-****

Lake Villa, Illinois 60046 Email: ************@*******.***

SUMMARY

Results-oriented manager with diverse background in customer service management, operations management and sales management. Dedicated to providing excellent customer service and making operational and procedural improvements.

HIGHLIGHTS

Team management and development

Deadline and results-oriented

Strong motivational skills

Focused on customer satisfaction

Operational and sales background

Excellent problem-solving expertise

RECENT ACCOMPLISHMENTS

Created a successful customer service sales team of 40+ members who consistently exceeded credit and warranty sales goals each month by 20+%.

Improved customer data collection from 70% to 90% within one year.

Exceeded customer feedback goals and reduced staff turnover by 33% in one year by implementing several well-received team-building and reward programs.

EXPERIENCE

Harbor Freight Tools December 2015 – July 2021

Sales Manager – Managed Sales Staff, Cash Office, Hiring, Payroll, Scheduling, Audit Compliance

Bass Pro Shops Outdoor World 1998 - 2015

Customer Service Manager - Managed staff of 40+ associates in Customer Service, Credit Card Sales, Cash Office, Phone Operators and Greeters for a $28M/year retail location.

Operations Manager – Managed payroll, expenses, inventory, shipping/receiving, maintenance and security functions, audited compliance with company policies/procedures.

Group Sales Manager – Managed staffs and inventory of three departments with $8M/year sales.

Prior Experience:

Kemper Insurance, NATLSCO Division – Manager of Office Systems

American Hospital Supply Division – Manager of Information Technology

United Air Lines – Systems Analyst, Aircraft Maintenance Systems

Blackburn College – Admissions Counselor

EDUCATION

Willowbrook High School, Villa Park, Illinois

Blackburn College, Carlinville, Illinois

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