Crisis Counselor Unit Assistant
Resume:
Krista Wong
******.****@*****.***
Summary
• Unit Assistant: Ten plus years of ex working experience in all critical care and medical units including emergency services.
•Well versed in both inpatient and outpatient patient registration for Ambulatory Care Services; Interview patients to obtain necessary information for billing purposes, financial screening of patients and process documents to establish source of payment.
•Proficient in documentation and updating patient demographics while 'maintaining HIPPA guidelines, assembling patient's medical records and organized records for medical record processing.
•Verifying important patient information such as insurance, demographics and advance directives for entry into the patient management system
•Medical Terminology
•Organizational skills to troubleshoot unplanned situations while still meeting established deadlines.
•Independent, self-starter approach with the ability to complete projects in a timely manner with little supervision or direction.
•Excellent verbal and written communication skills
•Exhibits the ability to organize work assignments and follow through with accuracy.
•Exercises good judgment, demonstrates initiative, emotional stability, tact and
•Analytical thinking
•Exceptional organizational skills with the ability to manage multiple priorities and adapt to sudden changes in workflow.
•Epic, Microsoft Office competency, Welch Allyn Acuity Monitoring System, HIM, MyChart
•Oracle Certified Expense Management and Medical Health Inpatient Billing
Education
•Bachelor of Arts in Ethnic Studies, BS in Psychology/ Public Health from Mills College Oakland, CA 2016
•AS/AA Sociology, Psychology, Certificate in Human Services, Sociology and Community Mental Health from CCSF, San Francisco, CA 2014
Experience:
Vertisystem, Inc UCSF Medical Center, Department of Admissions and Patient Services, San Francisco, CA
Senior Admitting Worker: Contractual
•Confirms and documents in Apex patient’s family/friends/designee, current insurance carrier and preferred language during point of service.
•Coordinate communication between all applicable medical center units and physicians with family, patients, and approved visitors.
•Adheres to red flag protocol escalate unsolved issues to admitting supervisor.
•Able to multi task and prioritize in emergent situations
•Ability to follow instructions; work quickly and accurately in a fast paced environment.
•Working knowledge in reimbursement and financial policies
•Verify insurance eligibility and benefits with third-party payers and enter data in APEX. Obtain authorization for inpatient stay via website from insurance companies.
•Responsible for financially screening patients accepted in transfer for discount,, estimate charges for self-pay admissions, and deposits requirements according to State /Federal and Medical Center Financial polices.
•Obtains urgent and direct admit reservation information including demographic, financial and clinical data from varied sources, and communicates bed request to nursing units.
•Scans and copies documents for point of service as needed.
•Working knowledge of EPIC software applications used in job function.
Vertisystem, Inc: Stanford University School of Medicine (Division of Pediatric Cardiology), Palo Alto, CA September 15– May 15
Administrative Associate Contractual
•Demonstrate critical thinking, evidence-based knowledge as well as collaborative and consultative work ethics.
•Identified and executes best practices for unforeseen problems in the context of department policies and procedures with client-service mindset
•Facilitate meetings, track progress, and secure conference rooms, schedule zoom meetings for the department of Pediatrics. Resolve calendaring conflicts, and arrange travel in compliance with Pediatric Division, University and sponsors stakeholders.
•Responded to inquiries, and determine appropriate action in a timely manner.
•Provides a variety of administrative duties in support of a function, program and/or department and internal department constituents.
•Process and monitor routine financial transactions, which may include researching and resolving discrepancies.
•Certified Oracle software user for expense reporting and managing account for organization.
•Maintain the patient's medical record and associated unit records adhering to the standards of the department and in compliance with HIPAA and JCAHO regulations.
•Accountable for ordering materials, office products and other supplies as needed Process payments through Oracle systems while maintaining department budget for materials.
•Serves as a point of service; emails, phone calls, and/or in person contact for visiting professionals, faculty, staff, external departments and visiting professionals.
Washington Hospital Health Care System, Fremont, CA Oct 17 – Dec 18
Unit Clerk
•Provide clerical reception in a clinical setting; answers telephone calls from providers, patients, doctors, nurses, visitors; screens patients over the phone to correctly refer to medical and specialty clinics; delivers messages to nursing staff, doctors, and ancillary department personnel; makes clinical appointments for patients; and uses intercom system..
• Processes request for lab work, diet orders, x-rays, medical records, and diagnostic testing with ancillary departments in EPIC. .
•Assist with discharge processes by organizing documents per unit standards.
•Responds appropriately in actual or potential emergency events.
•Coordinate with internal and external departments to keep operations running smoothly within the unit.
•Scanned all incoming records into Apex for future reference of care.
•Respond to three-way radio responders/writing down vital information.
•.Previous CPI training.
Seton Medical Center, Daly City, CA Jan 17 – Apr 17
Unit Assistant
•Acts as a receptionist in a clinical setting; answers telephone calls from providers, patients, doctors, nurses, visitors; screens patients over the phone to correctly refer to medical and specialty clinics; delivers messages to nursing staff, doctors, and ancillary department personnel; makes clinical appointments for patients; and uses intercom system
•Extracts from medical records information concerning condition, treatment, tests, medications, operative procedures, and final diagnoses of patients during admission.
• Pleasantly interacted with patients, families, physicians and other personnel in the most professional manner.
•Assists in admission, transfer and discharge of patient by processing clerical forms and notification.
•Greets and directs visitors, physician and hospital personnel.
•Photocopy, scan and print medical records for patient transfers.
•Update nursing assignments and assigns spectra link phones for staff at change of shift.
•Participated in identifying unit's need for equipment, materials and supplies consistent with the unit budget.
•Participates in solving problems related unit activities.
•Institute on Aging, San Francisco, CA Jul 09 – May 16
•Behavioral Crisis Counselor
•Triage incoming calls from callers nationwide who were seeking mental health support and crisis intervention.
•Document all client interactions and intervention.
•Perform verbal de-escalation to resolve crises.
•Support clients in developing coping skills.
•Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
•Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
•Provided support, reassurance, counseling, crisis intervention, abuse prevention, medication reminders, well-being checks and referrals.
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