Laundry Attendant Hotel

Curriculum Vitae

PERSONAL DATA

Name Zahid Mahmood

Nationality Pakistani

Marital Status Married

BOD Feb, 06 1979

Telephone (Mobile) 009***********

Experience 11 Years at Intercontinental Hotels Group Dubai Festival City

Email ***************@*****.***

Passport No KT0150512

Profile Summary

Approachable, having confidence, showing respect, hardworking and highly motivated

with proven capabilities, a passion for the hospitality sector and over 11 years of

experience while working in various areas of hotel.

OBJECTIVE JOB:

To pursue a fulfilling career in a growing organization that can harness my Skills and

provide me with the invaluable training and experience essential.

For my growth as well as organizational growth.

ACADEMIC Experience

School:

Federal board of intermediate secondary school and certificate education Islamabad

(SSC) Examination (Pakistan).

Laundry Attendant (Cluster Hotel Dubai Festival City)

Intercontinental Hotel Dubai Festival City, Dubai, UAE (From Nov 2009 to July 2020

Responsible for picking up and delivery of in-house guest laundry.

Responsible for delivering all guest items punctually, accurately and in a

professional and courteous way.

Collect laundry and dry-cleaning bags from guest rooms and ensure that

guest name, room number and laundry pieces are listed.

Count and verify all items collected as per laundry price lists / laundry

sheet signed by the guest and note down any discrepancy or damages on

the same sheet.

Check all items for damage or stains and take appropriate action to rectify

these issues.

Report immediately to the superiors in case any valuable items like cash,

jewelry, credit cards etc. found in guests cloth pockets.

Responsible to processes the guests clothing on the correct equipment /

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machines using the appropriate chemicals and temperature.

Once processed, neatly fold or hangs the clothing as requested by the

guest on the laundry sheet.

Sort’s employee uniforms for appropriate action like washing, dry cleaning,

pressing or send for repairing to the hotel's tailor.

Able to processes the staff uniforms on the correct equipment using the

appropriate chemicals and temperature.

Shakes wet sheets, table linens and napkins prior to ironing in order to

spread them out.

Responsible to feed washed linens and napkins into ironer or folder or

calendar machine.

Retrieves folded linens and stacks or hangs clean linens as appropriate.

Reports any technical problems or deficiencies to Laundry manager or

maintenance team.

Cross Training

Bell Attendant (Intercontinental Hotel Dubai Festival City)

Intercontinental Hotel Dubai Festival City, Dubai, UAE (From June 2016 to July 2016

Greet all guests in the lobby in a warm and professional manner, make them

feel welcome and anticipate their needs before they arise.

Recognize all returning and VIP guests, and welcome them back.

Escort all guests checking in to their accommodations following hotel

procedure. Inform them about all hotel and guest room features, hotel

facilities, and emergency procedures.

Assist guests with their luggage and acknowledge them by name.

Deliver the morning newspapers to each occupied guest room.

Make deliveries to guest rooms as instructed

Store and retrieve luggage and other objects for guests.

Training Experience

Receiving Officer in Intercontinental Hotel.

Receive all the goods along with approved PR and stamped upon goods

received by department.

Inspect contents to ensure they are undamaged.

Verify packages according to order and invoices (quantity, quality, price etc.)

Inform purchasing department in case of returning unsatisfactory goods or

receiving replacements.

Post all the invoices on daily basis and send it to account payable for payment.

Keep tracking of all the goods which have been received as chilled & frozen

temperature for HACCP records.

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