CURRICULAM VITAE

Vivek Kumar

Personal Detail-

Present Address: Date of Birth-17.11.1987

Deonghat Solan Home town-Sarkaghat Tihra

Near-Dev Bhoomi Appartments Himachal Pradesh, Mandi-175026

Himachal Pradesh Nationality- Indian

Solan -173211 Marital Status- Married Mob No. 962-***-**** & 821-***-**** Father name- Sh.Dharam Pal Verma

Email: adpgr2@r.postjobfree.com Language Known- Hindi, English

adpgr2@r.postjobfree.com Hobbies -Listening songs

Career Objective:

To obtain a challenging position in the IT field utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.

Professional Qualification & Certification:

Computer Hardware and Networking Diploma from CMS Delhi In South Ex-1

Completed MCSE from CMS Delhi In South Ex -1.

Certified with Wipro Desktop Engineer EMP ID- 976683.

Participated in Server Administration Training.

Academic Qualification:

BCA from IGNOU University New Delhi.-54%

Senior secondary (XIIth) from H.P.Board Dharamshala -56%

Higher secondary (Xth) from H.P.Board Dharamshala-67%.

Work Experience:

Currently working at Piramal Swasthya Management & Research Institute Payroll of Zolt Info Solution Pvt Ltd as a System & Network Engineer at project of HP Govt. - 104 & MCTS and Telemedicine, Solan H.P from 15 July 2015 to till date.

Worked with Usha International Ltd (Gurgaon). Payroll of Progressive InfoTech Pvt Ltd as a Desktop Support Engineer from 27 January 2015 to14 July15.

Worked with Wipro InfoTech Ltd .Payroll of Progressive Infovison Pvt Ltd) as a Remote & Desktop Support Engineer on one its client site ING Vysya Bank Ltd, RCC, Noida from 21st May 2009 to 31st March 2014.

Worked with Trimax IT Infrastructure & Services Ltd as a Facility Management Engineer on one of its client site Spice BPO Services‘(Indian Airlines Call Center)

From 21st Oct 2007 to 20th May 2009.

System & Network Engineer

Installing, Configuring and resolving issues on Ubuntu,Linux,Vicidial OS, Windows 7, Windows 8, .1 and Windows 10 and server 2012.

Providing technical support for Ubuntu desktop and Vici dial OS.

Installation and configuration VMware and Hyper-V.

SAP GUI 7.20 Installion and Configuration.

Installation, Configuration and Administration of Windows Server 2003, 2008 & 2012, including Active Directory, User Group Policies updating including create new domain users and groups as well maintenance.

Configuration, prioritizing service tickets and providing support service to clients Resolving daily technical issues and providing desktop support.

Controller, working on firewalls like Cyberoam, Sophos, networking etc.

Manage MacAfee Antivirus and server.

TCP/IP Configuration, Smooth running internet, Maintenance. -Networking in Domain environment troubleshooting.

Microsoft Lync 2010 and 2013 & 2016 skype Install and Configuration.

Wireless Networking, Networking in Domain environment. User Profiles Backup and Restore. Sharing folder, sharing device & Printer.

Monitoring and troubleshooting issues related to Server, Desktop, and Backup &

Antivirus.

Management--- Asset & Vendor Management, Keep tracking/verification of all the assets kept in the pertaining department assigned to me.

Backup of servers on daily basis and Monthly basis.

Interacted with customer, understanding their needs and providing technical support to clients by remotely accessing by their network.

Coordination with vendors and site process activities according to internal scheduling of department head.

Providing support to Telemedicine staff by remotely and onsite.

Manage HP GOV 104 (Health Helpline), MCTS Call center & Telemedicine Project with 100 users.

Remote & Desktop Support Engineer

Manage Usha International Ltd Call center as IT Admin.

Handled Seven Team Members and assign the calls per daily basis.

Coordination with vendors and site process activities according to internal scheduling of department head.

As Desktop Support Engineer my role is to provide assistance to all end users

in the resolution of basic desktop requests, incidents and queries including:

Hands on experience in MS Outlook2003/2007/2010 client configuration and Office 365 support.

Provided technical support & solutions recommendations to clients with in SLA for desktop, Laptop running on Windows XP, Win7 and Win8.

Enabling and configuring WI-FI connectivity on the Guest's Laptop, I-Phone and smart Phone devices.

Blackberry E-mail configuration and setup including troubleshooting

Installation and Configuration of Network and Laser Printers.

Responsible for installation, configuration & troubleshooting of Operating Systems, Software, Device drivers, Utilities, Hardware including Printers, Scanners

Projector and VC support.

Selected Highlights:

Award achievement in Implement Phoenix Project (Core banking transformation).

Certified with QMS Internal Auditor Certification.

Technical Skills-

OS Expertise &Applications - Ubuntu, Linux, Vici Dial OS,Windows XP,Win7,Win8,Window Server2000/2003,2012 Voice Logger & File Server,Symantec,Mcafee,Trend Macro Antivirus,Tight VNC, Ultra Vnc.CTS Application.

Messaging MS Exchange Server,Ms Outlook. Office 365,

Cloud Services.

Key Strengths

Feel comfortable in team work.

Responsible towards the duties assigned.

Positive attitude towards the problems.

Declaration:

I hereby declare that the above-mentioned information given by me is true to the best of my knowledge and belief.

Date 2020 - Signature-Vivek Kumar

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