CAREER OBJECTIVE

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.

BASIC ACADEMIC CREDENTIALS

Qualification

Board/University/school

Year 0f passing

Percentage/CGPA

Bachelor of technology (C.S.E )

West Bengal University of Technology

2016

6.3/10

Intermediate

West Bengal council of higher secondary education

Baksara High School

2010

55%

Matriculation

West Bengal board of secondary education

Thanamakua Model High School

2008

61.%

EXPERIMENTAL LEARNING(SUMMER INTERNSHIP PROGRAM)

Company name :-Computer society of India

Project name :- online shopping with ASP.Net

SKILLS AND QUALIFICATIONS

Operations Management

Time & People Management

Problem Solving

Team Leadership

Quality Assurance, Management,Control

Microsoft Office

Office Management

ACHIEVEMENT

Actively participated in various sports activities for inter School.

Represent my collage as football player in inter college football tournament.

Grab Reward of best Supervisor for OD Patch in the year of 2018

PROFESSIONAL WORK EXPERIENCE

St. Xavier’s high school 2017-2018

From December 2017 to March 2018 work as Computer teacher of St. Xavier’s high school Madhubani, Bihar.

Roles & Responsibilities

i.Organized all lab activities related to Computer

ii.Prepare exam schedule date and time.

BPO Convergence / knostics infodel (HOWRAH) April 2018-June 2018

From April 2018 to June 2018 work as backed team member of Bpo Convergence’s Howrah sp in the process of Amazon logistic process.

Roles & Responsibilities

i.Deal with package clearance & distribution

ii.Prepare performance table for each matrix

iii.Deal with delivery associate

iv.Deal with scms/ rto process

v.Prepare end of day report

BPO Convergence / knostics infodel (Odisha) July 2018 –Jan 2019

Since form June 2018 work as Compliance head/supervisor of BPO Convergence’s for all nodes in ODISHA for Amazon delivery Process.

Grab Reward of best Supervisor for OD Patch in the year of 2018

Roles & Responsibilities

i.Deal with all kind of aging shipment which is has to be return to short center for all Amazon process sp in Odisha patch which is under my organization.

ii.Hourly Follow up with station team for achieving day to day target .

iii.Guide station team as per S.O.P .

iv.Arrange training or refreshment session for station team to maintain a proper process knowledge.

v.Align or divided the work responsibilities for Station team.

Instrakart service Pvt ltd (Flipkart) Feb 2019 – Present

Since from 25th of February 2019 I join flikart as a Senior Executive -Hub Operation at Budaraja,Sambalpur Hub.

Roles & Responsibilities

i.Responsible for all the issues, problems related to inbound and outbound operations.

ii.Responsible for market place operations.

iii. Internal and external merchant coordination.

iv. Monitoring functionality of In-house Mobile and Web based applications to optimize operation.

v. Employee Facilities and Adherence to HR Policies and Leave planning for Workers.

vi.Coordinate with HR for Hiring and Induction and Training programmes and Policy implementations.

vii.Ensure on time departure of delivery vans as per cut off time.

viii.Fulfillment of operations requirement.

ix.Inventory management.

x. Identify operations issues and opportunities.

xi. Instant Reply on the mails.

xii. Optimum utilization of the manpower spread in different shifts.

xiii.Imparting training to staff to improve the process.

xiv. Any other responsibility assigned by the management from time to time.

xv. Defining, building and executing the delivery process from delivery station to customer address

xvi. Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

xvii. Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance

driven team.

xviii. Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training

improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

xix. Analysis of the data reports to identify performance bottlenecks and improve performance.

xx. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and

knowledge of what Customers actually needs/expects.

xxi. Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing

alternatives to determine advantages and associated risks.

INTERPERSONAL SKILL

Ability to rapidly build relationship and set up trust.

Confident and Determined

Ability to cope up with different situations.

PERSONAL DETAILS

Father’s Name :- Joydev saha

Permanent Address :- South Baksara palpara(Ghosh para) 2nd bye lane

Date of Birth :- 18th April 1992

Language Known :- English, Hindi & Bengali

Marital Status :- Married

Nationality/Religion :- Indian

Interest & Hobbies : - Internet browsing, playing football & cricket.

DECLARATION

I do hereby declare that the above information is true to the best of my knowledge.

Place:

Date: (Signature)

Subrata Saha

Contact No : -891*******

Computer Science&Engineering

E-mail :- adpgmh@r.postjobfree.com

Present Address:

Deheripali Near Sambalpur Road Railway station,Sambalpur,

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