CAREER OBJECTIVE
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.
BASIC ACADEMIC CREDENTIALS
Qualification
Board/University/school
Year 0f passing
Percentage/CGPA
Bachelor of technology (C.S.E )
West Bengal University of Technology
2016
6.3/10
Intermediate
West Bengal council of higher secondary education
Baksara High School
2010
55%
Matriculation
West Bengal board of secondary education
Thanamakua Model High School
2008
61.%
EXPERIMENTAL LEARNING(SUMMER INTERNSHIP PROGRAM)
Company name :-Computer society of India
Project name :- online shopping with ASP.Net
SKILLS AND QUALIFICATIONS
Operations Management
Time & People Management
Problem Solving
Team Leadership
Quality Assurance, Management,Control
Microsoft Office
Office Management
ACHIEVEMENT
Actively participated in various sports activities for inter School.
Represent my collage as football player in inter college football tournament.
Grab Reward of best Supervisor for OD Patch in the year of 2018
PROFESSIONAL WORK EXPERIENCE
St. Xavier’s high school 2017-2018
From December 2017 to March 2018 work as Computer teacher of St. Xavier’s high school Madhubani, Bihar.
Roles & Responsibilities
i.Organized all lab activities related to Computer
ii.Prepare exam schedule date and time.
BPO Convergence / knostics infodel (HOWRAH) April 2018-June 2018
From April 2018 to June 2018 work as backed team member of Bpo Convergence’s Howrah sp in the process of Amazon logistic process.
Roles & Responsibilities
i.Deal with package clearance & distribution
ii.Prepare performance table for each matrix
iii.Deal with delivery associate
iv.Deal with scms/ rto process
v.Prepare end of day report
BPO Convergence / knostics infodel (Odisha) July 2018 –Jan 2019
Since form June 2018 work as Compliance head/supervisor of BPO Convergence’s for all nodes in ODISHA for Amazon delivery Process.
Grab Reward of best Supervisor for OD Patch in the year of 2018
Roles & Responsibilities
i.Deal with all kind of aging shipment which is has to be return to short center for all Amazon process sp in Odisha patch which is under my organization.
ii.Hourly Follow up with station team for achieving day to day target .
iii.Guide station team as per S.O.P .
iv.Arrange training or refreshment session for station team to maintain a proper process knowledge.
v.Align or divided the work responsibilities for Station team.
Instrakart service Pvt ltd (Flipkart) Feb 2019 – Present
Since from 25th of February 2019 I join flikart as a Senior Executive -Hub Operation at Budaraja,Sambalpur Hub.
Roles & Responsibilities
i.Responsible for all the issues, problems related to inbound and outbound operations.
ii.Responsible for market place operations.
iii. Internal and external merchant coordination.
iv. Monitoring functionality of In-house Mobile and Web based applications to optimize operation.
v. Employee Facilities and Adherence to HR Policies and Leave planning for Workers.
vi.Coordinate with HR for Hiring and Induction and Training programmes and Policy implementations.
vii.Ensure on time departure of delivery vans as per cut off time.
viii.Fulfillment of operations requirement.
ix.Inventory management.
x. Identify operations issues and opportunities.
xi. Instant Reply on the mails.
xii. Optimum utilization of the manpower spread in different shifts.
xiii.Imparting training to staff to improve the process.
xiv. Any other responsibility assigned by the management from time to time.
xv. Defining, building and executing the delivery process from delivery station to customer address
xvi. Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
xvii. Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance
driven team.
xviii. Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training
improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
xix. Analysis of the data reports to identify performance bottlenecks and improve performance.
xx. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and
knowledge of what Customers actually needs/expects.
xxi. Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing
alternatives to determine advantages and associated risks.
INTERPERSONAL SKILL
Ability to rapidly build relationship and set up trust.
Confident and Determined
Ability to cope up with different situations.
PERSONAL DETAILS
Father’s Name :- Joydev saha
Permanent Address :- South Baksara palpara(Ghosh para) 2nd bye lane
Date of Birth :- 18th April 1992
Language Known :- English, Hindi & Bengali
Marital Status :- Married
Nationality/Religion :- Indian
Interest & Hobbies : - Internet browsing, playing football & cricket.
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge.
Place:
Date: (Signature)
Subrata Saha
Contact No : -891*******
Computer Science&Engineering
E-mail :- ***********.**@*****.***
Present Address:
Deheripali Near Sambalpur Road Railway station,Sambalpur,