Service Representative Customer

Location:

Posted:

November 24, 2021

DANIEL VOLLMUTH

vollmuthdangmaiLcom *****-**** South Dennis, MA 02660

Summary

Personable and dedicated Customer Service Representative with extensive experience in communications industry. Solid

team player with upbeat, positive aitude and proven kil in establishing rapport with client. Motivated to maintain

customer satisfaction and contribute i compar success. Articulate, enthusiastic and results-oriented with demonstrated

passion for building relationships, cultivating partnerships and growing businesses.

Skills

«Report generation ‘Adaptive team player

* Credit ea payment processing © Conflict mediation

# Report creation © Customer relations

Quality assurance controls « Problemsolving abilities

# Inbound and Outbound Calling © CallCenter Operations

# Courteous demeanor «Sales expertise

Experience

Verizon Communications Inc Taunton, # De-escalated problematic customer concerns, maintaining calm, friendly

MA demeanor.

‘Customer Service Representative ‘# Educated customers on special pricing opportunities and company.

200 = 1172021 offerings

‘* Documented conversations with customers to track requests, preblems and

solutions

‘Assisted customers in making payments an accounts and setting up

payment plans

‘¢ ielded customer complains and queries, fast-tracking them for problem

resolution,

‘Provided outstanding service to new and longstanding astomersby

attending closely to conazens ad developing solutions.

‘¢ Reviewed customer account information to determine current issues and

potential solutions

‘Asked probing questions to determine service needs and accurately input

information into electronic systems.

‘Informed customers about biling procedures, processed paymentsand

provided payment option setup assistance

and billing issues.

Education and Training

University of Massachusetts Amherst Amherst, MA

Bachelor of Science in Business Administration

611979