Medical Interpreter Customer Service

BLANCA E. GASSON

**** ** **** ***** ** 505-***-****

Albuquerque, NM 87120 ************@*****.***

PROFESSIONAL SUMMARY

Highly motivated individual with over 20 years of experience providing an excellent customer service and an exceptional care to kids and adults. Proven ability to establish report with clients in different industries and settings.

CORE QUALIFICATIONS

Bilingual in English - Spanish

Exceptional customer service skills

Excellent proficiency in budget management

Strong knowledge of OSHA safety procedures and regulations

Superior familiarity with regulations and laws regarding assisted living facility operation

Certified in CPR and First Aid

PROFESSIONAL EXPERIENCE

Teacher Assistant Albuquerque, NM

CORRALES INTERNATION SCHOOL 09/2018 - Present

Responsible to instruct students under the direction and guidance of teachers.

Accountable for the tutoring for K-3rd grade students.

Work with students on individual and small basis to reinforce learning concepts, help complete assignments and improve performance.

Director Assistant Albuquerque, NM

LA ESPERAZA CHILD DEVELOPMENT CENTER 01/2020 - Present

Responsible to oversee and support teachers and staff, creating learning plans or programs to meet state and federal requirements and parent’s expectations.

Ensure facility is safe, clean, and well-stocked.

Maintain staff work schedule and substitute when needed.

Administrative work as assigned.

Business Manager Albuquerque, NM

UNLIMITED CARE, INC. 02/2002 - 10/2016

Responsible to oversee company’s daily activities and supervise employees.

Ensured business was in compliance with local and state regulations.

Oversaw budget and prepared patients’ invoices.

Responsible for hiring, training, disciplinary actions, and terminations.

Served as a liaison between doctors, patient, and patient’s family.

Coordinated regular residence cleaning and overhaul.

Responsible to onboard new patients and to complete final paperwork on their last day at the house.

Passed medication to patients and assisted with any other duties as needed. Medical Interpreter Albuquerque, NM

HERITAGE 02/2000 - 02/2002

Provided support to medical interpreter by taking preliminary information from patients.

Took down important notes during interpretation services for doctor to refer from.

Ensured that patients’ concerns were addressed appropriately in a time-efficient manner by following up with healthcare professionals.

Worked with families to understand concerns and answer questions relevant to medical procedures.

EDUCATION

Associate of Arts in Early Childhood Multicultural Education College of New Mexico

Alternative Teacher Licensure with Bilingual Endorsement College of New Mexico

Bachelors of Human Services – Licensed Social Worker UNIVERSIDAD AUTONOMA DE CIUDAD JUAREZ (UACJ) - Ciudad Juarez, MX

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