Support Representative East Hartford

Stacey Felder. East Hartford, CT *****

- [ ] 860-***-****

- [ ] **********@*******.***

- [ ] PROFESSIONAL

- [ ] To seek and maintain a full-time position that offers professional challenges

- [ ] utilizing interpersonal skills, excellent time management and problem-solving

- [ ] SUMMARY

- [ ] skills.

- [ ] SKILLS

- [ ] Issue and Resolution Tracking

- [ ] Highly Professional

- [ ] Attention to Detail

- [ ] Incoming Call Management

- [ ] Technical Troubleshooting

- [ ] Problem Solving

- [ ] Active Listening

- [ ] Positive and Upbeat

- [ ] Resolving Problems and Incidents

- [ ] Project Coordination

- [ ] Customer Service Support

- [ ] Customer Communication and

- [ ] Collaborative Team Player

- [ ] Empathy

- [ ] WORK HISTORY

- [ ] 01/2006

- [ ] to

- [ ] 11/2021

- [ ] TECHNICAL SUPPORT SPECIALIST

- [ ] Comcast Cable Company

- [ ]

- [ ] Berlin

- [ ],

- [ ] CT

- [ ] 01/2006

- [ ] to

- [ ] 11/2020

- [ ] TECHNICAL SUPPORT REPRESENTATIVE

- [ ] Comcast Cable Comp

- [ ]

- [ ] Berlin

- [ ],

- [ ] CT

- [ ] Led projects and analyzed data to identify opportunities for improvement.

- [ ] Offered friendly and efficient service to all customers, handled challenging

- [ ] situations with ease.

- [ ] Carried out day-day-day duties accurately and efficiently.

- [ ] Devoted special emphasis to punctuality and worked to maintain

- [ ] outstanding attendance record, consistently arriving to work ready to start

- [ ] immediately.

- [ ] Worked flexible hours; night, weekend, and holiday shifts.

- [ ] Exceeded goals through effective task prioritization and great work ethic.

- [ ] Oversaw daily operations to ensure high levels of productivity.

- [ ] Collaborated with technician and supervisor in the field daily to achieve

- [ ] their metrics.

- [ ] EDUCATION

- [ ] Associate of Arts

- [ ]

- [ ] Liberal Arts And General Studies

- [ ] Nassau Community College

- [ ],

- [ ] Garden City

- [ ],

- [ ] NY

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