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Nurse Manager Branch

Abu Dhabi, United Arab Emirates
25-27 k
November 27, 2021

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Nurse Manager/supervisor at Emirates Hospital One Day surgery, Abu-Dhabi

Mobile: +971*********



Personal Information

Date of Birth: June 9, 1988

Nationality: Lebanese

Marital status : Married

Gender: Female

Religion: Muslim


Bachelor of sciences in nursing BSN (2011)

GPA: 2.84/4

Bachelor Degree in Nursing B.S.N- American University Of Beirut AUB–Lebanon in 2011

Average mark: 76.27%

Ranked: top 10 honor list at school of nursing

Graduate Research : The effect of night shift on nurse’s circadian rhythm in partial fulfilment of the requirements for the degree of B.S.N. in Nursing

Professional Summary

An Empathetic and Compassionate registeted nurse, graduated of one of the top reputable universities in Middle East Possessing a wide range of work experience in all kinds of Pediatric Medical,Surgical and VIP nursing services

My roles are influential in creating a professional environment and fostering a culture where interdisciplinary team members are able to contribute to optimal patient outcomes and grow professionally, strong communication and leadership skills. I am capaple in coordinating resources and personnel and meeting goals and objectives. effective leaders who can strike a balance between working with the nursing staff and the healthcare facility administrators

Moreover, I am extremely organized, calm, approachable,effective communicator and an assertive leader with professional demanour all the times

Additionally, I have 2 years working experience an acting nurse manager in pediatric unit, I was responsible for creating safe, healthy environments that support the work of the health care team and contribute to patient engagement.

I am a person who is expert in this field, I will strive to adhere to my personal nursing philosophy throughout my nursing career as a whole, it is a well-respected, rewarding and self-fulfilling career and I can’t wait to play a part in it.


Registered Nurse by Lebanese ministry of health since 2011 License number 10976

Registered Nurse by HAAD (Heath Authority of Abu Dhabi), license No: GN 41432

BLS, ACLS, PALS certified by the American heart association AHA from 2012 till present

Professional affiliations

Member of hospital magnet and JCI committee

Member of hospital patient education committee

Member of hospital disaster management team

Member of pediatric educational council

Skills highlights

Computer skills: data entry, power point & basic computer knowledge.

HIS- Hospital Information System and EPIC/pyxis

Has an Entrepreneurial Mindset

Innovative & Creative

Team Building capabilities

Bi-lingual in English and Arabic

Compassionate &skilful toward making a difference

Has the quality of transformational Lead leader with executive presence.

Work History


1)Nurse manager/supervisor at Emirates Hospital One Day surgery from January until present

One day surgery,OPD and Clinics nurse manager/supervisor, responsible and in charge of the following duties and responsibilities:

Identifiying patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

Maintaining nursing guidelines by writing and updating policies and procedures.

Maintaining nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Assuring quality of care by developing and interpreting hospital and nursing division’s philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

Maintainingnursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.

Completing patient care requirements by scheduling and assigning nursing and staff; following up on work results.

Maintaining nursing staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Establishing a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

Promoting patient’s independence by establishing patient care goals; teaching and counseling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.

Providing information to patients and health care team by answering questions and requests.

Resolving patient needs by utilizing multidisciplinary team strategies.

Maintaining safe and clean working environment by designing and implementing procedures, rules, and regulations; calling for assistance from other health care professionals.

Protecting patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations.

Maintaining patient confidence and protects operations by monitoring confidential information processing.

Maintaining documentation of patient care services by auditing patient and department records.

Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Ensuring operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques..

Maintaining nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.

Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Maintaining a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

Contributingto team effort by accomplishing related results as needed

2)Charge Nurse at Pediatric Unit -Sept. 2015 to present,American University of Beirut Medical Center, Hamra-Beirut-Lebanon

Pediatric unit is a multispeciality acute medical, surgical & VIP unit consisit of is a 27 –beds capacity, the cut-off age for pediatric patient in out organization is up to 21 yrears old, I am responsible for the clinical operation and coordination of the ward as a shift incharge & team leader who is also responsible for the facilitation of high quality patient care :

Duties & Responsibilities: .

Maintain the clinical work setting by organizing the team, distributing the work load

Share clinical & theoretical experience with staff member

Serves as a role model for critical thinking, performance and behaviours

Doing the daily nursing supervisor report.

Determine the daily number of staff required to be on duty according to work load & acuity.

Doing the allocation of staff on unit in a manner that distributes the work load among the staff, bearing in mind the experience & competencies

Solving the conflicts & problems may occur on the duty among the staff, patient & visitors in accordance to the hospital policy & procedures as well as contacting the nursing supervisor & PRO when needed.

Using proper way of communication skills.

Focus on teaching the patient & family as well as caregiver about patient needs & care,administration of medication at home & keep follow-up appointments

Resource nurse for difficult IV insertion and blood extraction

Maintain awareness of Patient Safety & following the international patient safety goals

3)Acting Nurse Manager, Pediatric unit -Sept. 2013-Sept.2015 at American University of Beirut Medical Center, Hamra-Beirut-Lebanon

Duties & Responsibilities: .

As a nurse manager I was responsible for the daily operations of unit and supervising the nursing personnel in my unit.

Maintain nursing operations by coordinating schedules, initiating tasks and enforcing personnel policies

Identify patient needs and build a personal rapport with everyone so that all patients are given a warm, compassionate environment

Update the hospital’s procedures and policies and inform all staff members of any changes made

Recruit new nurses and orient them to the organization’s environment, Ensure effective skill mix, staff competence and manpower resources to meet the needs of the clinical service.

Prepare the annual budget, which can include analyzing variances, scheduling expenditures and recommending any corrective actions

Ensure inventory remains fully stocked at all times and make orders when necessary

Approve cost allocations and requisitions

Recognize and assist in solving clinical and administrative problems

Supervise care delivery systems to ensure accuracy and consistency

Provide clinical expertise in medical, behavioral, and crisis management

Coordinate with the Unit charge nurse to accomplish facility and patient-care goals

Develop and implement nursing policies and procedures

Communicate with patients and families to address care-related concerns

Maintains a positive working relationship with all departments and staff; maintains a positive working relationship with the community.

Participate in committees, task forces, projects and other duties as requested/delegated by director of nursing.

Actively enforce staff development and performance management. Provide feedback to staff through informal and formal performance appraisal processes

Adopt a proactive approach to risk management, ensuring risk assessments are conducted, appropriate actions are taken, and all incidents, near misses and hazards are reported.

Maintain JCIA protocol and Standards of Patient Cantered Excellence and of Operational Excellence

Act as a role model and inspiration to others, leading by example in regard to behavior, attitudes, conduct and appearance

Rounds "with purpose" in all patients care areas. talk with patients, know their problems and assure them of the help and best nursing care to be given to them as much as possible

Refers unusual problems, incidents (i.e. disaster management, sentinel events, breach of policy, etc.) to the Nursing Director

Responder to all emergencies calls directly if appropriate, or through allocation of available and appropriate resources; problem solves to achieve resolution; makes prompt and sound decisions & escalates accordingly.

4)Staff Nurse, Pediatric unit -Sept. 2011-Present at American University of Beirut Medical Center, Hamra-Beirut-Lebanon

Duties & Responsibilities: .

Provide direct bedside care for different types of pediatric populations illnesses(infectious diseases,ENT cases, Orthopedics, diabetes, immunodeficient, Cancer,communicable diseases,cardiac cases,neuro/urology cases,trauma,sickle cell cases,pain crisis patients,end of life care...)

Working with children and asking questions about their health for diagnosis and documenting patients' symptoms and medical history for the doctor.

Assessing a child's needs and providing initial care.

Identifying changes in children's symptoms and intervening in emergency situations.

Determine a child’s needs related to pain management using age appropriate pain scale

Administering medications using age-appropriate guidelines

Drawing blood, and giving childhood vaccinations following age-appropriate guidelines.

Monitoring temperature, pulse, breathing, and blood pressure and keeping accurate records.

Evaluating children for signs and symptoms of abuse.

Providing supportive care to dying children.

Dealing with the anxieties and demands of parents, and helping families to deal with their child's illness or injury.

Remaining up to date on the latest developments, rules and regulations, drug therapies, equipment, and treatment procedures.

Educated the patient’s parents on medical procedures and other subjects (incl. basic nutrition, care, pain management, etc.)

Serve as a child advocate

Provide supportive care to dying children

Resource nurse for difficult IV insertion and blood withdrawal

Quality projects & initiatives

1)Buzzy For Decreasing Pain Felt During IV Insertion In Pediatric Patients

American University Of Beirut Medical Center Hamra,Beirut,Lebanon Jan 2012 - Present

2)Correct Bed Stting For Fall Prevention In Pediatric Patients

American University of Beirut Medical Center Hamra,Beirut,Lebanon May 2014 – Present

3) Best pediatric medical surgical nurse selected by doctors Best patient satisfaction selected nurse

4)Best medical surgical pediatric multidisciplinary healthcare team worker

5)Hospital administration pre assigned and doctor’s/patient’s awarded VIP nurse for VIP services


Mrs. Mirna Khoury-current nurse manager– Manger of pediatric medical surgical floor-Nursing-Administration, American university of Beirut medical center, Hamra, beirut, Lebanon

Mobile : +961********, Email :

Mrs. Sukeina Hijazi,pediatric case Manager, Nursing Administration-American University Of Beirut Medical Center, Hamra, Beirut, Lebanon, Mobile: +961********, Email

Mr. Ledio Zeneli, Emirates hospital day surgery branch manager,Khalidiya, Abu Dhabi

+971-**-***-****. Email:


I hereby certify that all the foregoing statements & information are true & correct to the best of my knowledge & believe.

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