process associate

Curriculum Vitae

Rohit Kumar

Plot no. **-A, S/F KH no. 40/4/2

MDKA491 near Radhakrishna mandir

Nangloi Extn. 1-B, Delhi-110041

Mob: 701*******.

Email ID: *****************@*****.***.

PROFESSIONAL QUALIFICATION:-

I have done a Data Entry Operator Course from Karmarth Foundation, (Delhi).

Key Skills:-

i.I have basic knowledge of Computer, MS Office (MS word, Excel, PowerPoint) & outlook.

ii.My touch type speed is 40 wpm with 95 % accuracy.

ACADEMIC QUALIFICATION:-

Graduated in Political Science honors from S.O.L Delhi in 2020.

12th Passed from CBSE Board in 2017.

10th Passed from CBSE Board in 2015.

Working Experience:

Worked in IGT solutions pvt. ltd. as Process associate for 10 months.

Used Amadeus (airline ticketing platform), customer care services and call handling skills.

Used to get calls from all over the world about airline tickets because it was an Online Travel Agency.

I used to attend more than 50 calls in a day.

My quality score was always more than 85% in calls including ADF & CSAT etc.

I used to assist customers while using at least three or four tools together.

My IVR score was good enough and I got multiple positive feedbacks on trust pilot.

My call handling skills were good enough and I used to earn incentives too.

Worked in international BPO for more than one year in sales process.

I worked for outbound and inbound both processes.

I was working for in/b and o/b sales, I used to assist Australians with their electricity and gas providers.

I used to get more than sales calls to assist Australians.

I used to earn sales incentives.

My quality score was more than 80%.

I used to make o/b calls as per the process requirement.

Working in Trueblue India Pvt. Ltd. (Currently)

Working on excel, outlook emails, and backend field.

PERSONAL DETAIL:-

Name : Rohit Kumar

Father’s name : mr. Manohar Lal

Mother's name : mrs. Anita

Date of birth : 16-July-1999

Marital status : Unmarried

Nationality : INDIAN

Languages known : English, Hindi

STRENGTHS:-

Think Positive.

Active.

Patience.

Good listener.

Declaration:

I hereby certify that the information furnished above is true to best of my knowledge & belief.

Place

DATE

(ROHIT KUMAR)

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