Jair Limon

Dallas, TX

Mobile: 214-***-****

Email: adpfpx@r.postjobfree.com

SUMMARY

A skilled English and Spanish speaking Network Implementation Engineer that provides technical leadership, network design, administration and support in the engineering, design and operations of voice, collaborations, data and wireless communications solutions for implementations of the network. Able to design, test and support network components in various states of deployment.

PROFESSIONAL EXPERIENCE

Citigroup, inc. Irving, TX

Network Implementation Engineer (Lead)

August 2020– Present

●Developing training materials

●Ensured key operational processes, checklists and procedures are documented, current and implemented.

●Developed and trained staff and prepared status reports.

●Preparation and Optimizing training effectiveness

●Configured changes and upgraded software systems.

●Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements

●Reviewing and approving changes, and assigning to the correct teams.

●Implementing multiple change within a change window.

●Provided configuration recommendations and assistance in customer deployment.

●Documented changes that were made to the network and all systems, providing evidence of audit trails.

●Ensured system functionality and backup for network related equipment.

●Implemented the necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction

●Performed basic troubleshooting for Juniper, Cisco and packet analysis.

●Acquired and maintained advanced knowledge of networking protocols, including PSK(Pre-Shared Key) renewal and modifying, adding and deleting hostname, alias and IP address from DNS Server (Using Tool: TCPWAVE).

●Worked closely with network support team for operational support, tasks and projects

Citigroup, inc. Irving, TX

Distributed System Analyst September 2019 - August 2020

●Execute or implement simple, automated and scripted changes or infrastructure requests.

●Timely response to phone calls into the Command Center Technical Support hotline from internal colleagues, business clients, vendors, and technology teams.

●Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.

●Document and update incident technical details into ServiceNow ticketing system

●Coordinating with Vendors to schedule Hardware replacement, Hardware Disk Drive (HDD), Cable checks etc.

●Quality assurance (QA) ensuring that all schedule maintenance is properly coordinated before move for other teams approvals.

●Monitoring tools such as Jasper, VDI, and Operation menu. Ensuring that ticket is created for escalation to the correct team to resolve issue.

●Running reports to ensure follow-ups with the teams approvals, such as Data center access for schedule maintenance.

●Wintel Agent Remediation, probating checks and updates for Wintel servers. As well of creation of changes and implementing for Wintel firmware & drive.

Citigroup, inc. Irving, TX

Network Implementation Engineer August 2017 – September 2019

●Configured changes and upgraded software systems.

●Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements

●IP routing expertise

●Reviewing and approving changes

●Implementing multiple change within a change window

●Provided configuration recommendations and assistance in customer deployment

●Planned implementation of network enhancements and upgrades

●Documented changes that were made to the network and all systems, providing evidence of audit trails

●Ensured system functionality and backup for network related equipment

●Configured and performed troubleshooting with routing and switching protocols, including BGP, IS-IS, MPLS, RSVP-TE and VRRP

●Performed patch qualification-related tasks

●Directed the acquisition, installation and testing of network hardware

●Implemented the necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction

●Performed troubleshooting for Juniper, Cisco and packet analysis

●Acquired and maintained advanced knowledge of networking protocols, including PSK(Pre-Shared Key) renewal and modifying, adding and deleting hostname, alias and IP address from DNS Server (Using Tool: Quip).

●Applied knowledge of computing systems and software structure

●Worked closely with network support team for operational support, tasks and projects

●Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms

Citigroup, inc. Irving, TX

Network Analyst February 2016 - August 2017

●Basic troubleshooting in Cisco, Juniper, and Arista devices

●Network Checkouts

●Customer service

●Updating and reporting to Carriers

●Answered average of 25 calls, and emails per day, addressing customer inquiries, solving problems and providing new product information

●Assisted 10 customers in average 4 hours by answering questions, responding to inquiries and handling telephone requests

●Ensured and provided effective customer service to in-unit managers and customers.

●Assisting in resolving tickets and updating ticket with new findings

EDUCATION

Associate of Arts (2017)

IT Associate Training (2017)

North Lake College

Irving, TX

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