Surgical Coordinator Patient

Ahnia

Moore

**** ********* ***, *** **, Bronx NY, NY 10473, 347-***-****, **********@*****.***

PROFESSIONAL SUMMARY

Strong organizational skills, energetic work attitude, solid communication skills, Interpersonal, management, and leadership abilities. Over 20 years in healthcare. Worked with several health care insurance companies and hospitals where I scheduled appointments, organized, and trained staff.

Knowledge of medical computer programs and medical terminology (CPT)(ICD10) CMS, and HCPCS codes, IDX, Soarian, MDI, Allscripts, Epic

SKILLS

Strong organizational skills Energetic work attitude Solid communication skills

Management, and leadership abilities

Over 20 years in healthcare Worked with several health care insurance companies and

hospitals

Organized, and trained staff Knowledge of medIcal terminology (CPT) (ICD10) CMS,

and HCPCS codes

EXPERIENCE

Knowledge of medical computer programs IDX, Soarian, MDI, Allscripts, Epic

Practice Office Surgical Coordinator May 2019 - September 2020 Northwell Health Partners Lenox Hill Hospital MEETH Ophthalmology New

York, New York

Served as an administrative liaison to surgical patients throughout all phases of surgery. Met with surgical candidates to educate and guide them through steps leading up to surgery. Scheduled and coordinated pre-surgical testing appointments and booked surgical procedures. Provided patient follow-up for missed appointments, as needed.

Verified insurance coverage for surgical procedures.

Arranged for alternative payment methods, as required.

Ensured all appropriate forms were completed and signed by both physician and patient. Provided educational literature, answered non-clinical questions and ensured patients' needs were addressed. Facilitated post-surgery follow-up with patients to ensure patient satisfaction.

Maintained a comprehensive patient database consisting of pre-surgical status, post-operative outcomes, patient satisfaction, complicating factors, etc.

Performed various activities supporting promotion of surgical services.

Adhered to privacy laws HIPAA.

Practice Office Associate Authorizations Coordinator October 2017 - May 2019 Northwell Health Partners New York Orthopedic & Spine Center Great Neck,

NY

Served as a Practice Office Associate Authorizations Coordinator

Responsible for patient eligibility, coordinated benefits and facilitated insurance coverage, notified patients

and arranged for alternative payment methods when insurance coverage did not cover services. Addressed patient concerns regarding authorizations for MRI /MRA/CT Scans/ Hyaluronic Injections Notified patients and doctors of insurance authorizations turnaround time.

Interacted with hospital employees on multiple levels including pharmacist, medical/clinical staff. Adhered to privacy laws HIPAA.

Scheduling Coordinator Patient Access Services March 2014 - October 2017 Northwell Health Partners Patient Access Services Call Center Melville, NY

Served as a call center representative, coordinated and assisted individuals in making appointments for various clinical services throughout the health system for several orthopedic departments; University Orthopedics, SouthSide Orthopedics, Park Lenox Orthopedics, New York Orthopedic & Spine Center, Sports Medicine Orthopedics, Garden City Orthopedics Physical Medicine and Rehabilitation.

Liaison between Orthopedic Doctors/Departments and patients, Cross-trained and provided back-up for other coordinators when needed.

Verified insurance participation and eligibility for providers and patients.

Adhered to privacy laws HIPAA.

EDUCATION

Associate of Libral Arts & Science June 2000 Hostos College, Pending Bronx, NY

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