Manager Customer Service

PROFILE

My goal is to serve as an asset to the company with my skills, and be able to provide

exceptional customer service. I’m a driven leader with 10+ years experience, from leading a soccer team in high school, to having to run a corporate store. I am constantly looking for opportunities to expand my learnings, knowledge, and skills. EXPERIENCE

MANAGER, NEW YORK HARBOR JET SKI, HOBOKEN,NJ — 2020-PRESENT As a manager for a jetski company, I was responsible for delegating tasks clearly and preparing plans for the day. Handle over 100+ customer interactions per day and calls. Managing employees, enforcing state laws daily to employees and customers. Problem solving and resolving customer issues. Handle cash and daily drops.Responsible for checking in clients, fill out waivers, and book reservations. ASSOCIATE/MANAGER/ASM/GM, PIER 1 IMPORTS, JERSEY CITY, NJ 2013-2020

As a general manager, I was responsible for opening and closing the store, performing quarterly inventory checks. I was in charge of hiring staff, making schedules, building relationships with my staff, hosting meetings, role plays, and incentivizing my staff to reach all store goals. Most importantly I served as a catalyst for my staff’s personal growth. I made monthly business plans to reach our goals. Reported to my district manager, and attended conference calls to make sure my store was running to company standards. EDUCATION

HUDSON COUNTY COMMUNITY COLLEGE, JERSEY CITY, NJ-

RADIOGRAPHY

2019-

NORTH BERGEN HIGH SCHOOL, NORTH BERGEN, NJ — HIGH SCHOOL DIPLOMA,2012

SKILLS

Strong oral and written communication, bi-lingual, leadership, teamwork, time management, multi task, decision making skills, listening skills, problem solving, computer skills (MS Word, Excel, Access, Powerpoint, and outlook). 1009 87th St Apt B9 North Bergen NJ,07047 201-***-**** *********@*******.*** JOHANNA RAMOS

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