Sales Clerk Data Entry Customer Service Specialist
Resume:
CARLEEN S JAMES
Riverdale GA 30274
*******.****@*****.***
SUMMARY
Independent and detail-oriented Data Entry Specialist with strong understanding the value of results driven service and teamwork. I’m committed to ensuring compliance with all internal control procedures and regulations.
SKILLS
Ability to use my own initiative.
Strong communication skills; both written and verbal.
Attention to detail and analytical thinking.
The ability to work effectively on my own and as part of a team.
Strong ethical standards and high levels of integrity.
The ability to think objectively and demonstrate sound judgment.
Organization and facilitation skills.
Flexible thinking and ability to adapt to change.
EDUCATION
Cayon High School
(Year 2002)
School Diploma
St. Kitts, Caribbean
Typewriting
Office Procedure
Caribbean History
Clothing & Textile
WORK EXPERIENCE
Tax Sales Clerk
Clark County Government Center – Auditors Office Jeffersonville, IN
06/14/2021 – 09/29/2021
Handling of property owners’ questions about tax sales
Reviewing tax overpayment letters and issue refund checks once needed
Completing the redemption process for property owners that needs to redeem their property before the Tax Sale
Auditor / Quality Control Clerk
Exela Technologies (NCC - SCA contract with the Department of Veterans Affairs) Forest Park, GA
08/12/2019 – 06/04/2021
Reviewed production records for accuracy and compliance
Making sure employees follow documented procedures and standards
Working closely with a quality team to perform issues identification and resolution
Performs frequent data entry assignments as well as other general administrative office functions
General Clerk
Exela Technologies (NCC - SCA contract with the Department of Veterans Affairs) Forest Park, GA
03/05/2018 – 08/09/2019
Indexing, date extraction, and transmission of images and date via secure web connection
Maintains records, in electronic format, including, but not limited to gathering, organizing, processing and indexing
Read, examine and identify different document types
Maintain confidentiality and security of client information
Supervisor
Brown Hill Communications Inc St. Kitts, Caribbean
01/2012 – 04/2014
Managed a team of 15 inbound agents to achieve service initiative objectives and maximize customer satisfaction
Ensure adherence to policies for attendance, establish procedure
Processed timesheet for employees within my team and other teams when needed
Did spot-check listening in on calls to make certain agents do what they’re supposed to, then coached and grade accordingly
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