Customer Care Associate

JOURNEY ANDRICKSON *****************@*****.*** 512-***-**** (mobile)

“In a world where you can be anything, choose to be kind.” HIGHLIGHTS

● Schedule and time management guru

● Professional and mature with strong communication and interpersonal skills

● Adept problem solver and very resourceful

● Impeccable organization skills and very attentive to details

● Plays well with others; Compassionate and trustworthy EXPERIENCE

PATIENT ACCESS SPECIALIST, CU MEDICINE SPECIALTY CLINICS (Highlands Ranch, CO) 2021-PRESENT

● Managed schedules for 5+ specialty healthcare providers

● Obtaining and input of health insurance and demographic information

● Answering telephone lines and triaging as needed

● Creating and obtaining approved referrals

● Communicating with insurance companies to obtain authorizations PATIENT CARE COORDINATOR CLINIX CENTER FOR HEALTH (Centennial, CO) 2018-2020

● Managed schedules for 10 health providers

● Obtaining and input of health insurance and demographic information

● Answering telephone lines

● Phone triage as needed

● Facilitating requests for patient medical records OWNER/OPERATOR RESIDENTIAL HOUSEKEEPING SERVICES (Austin, TX) 2015-2018

● Executed clients’ daily personal tasks

● Performed housekeeping duties as needed

● Oversaw additional hired services from independent contractors

● Provided client transportation when appropriate

● Lent love and care to fur babies as needed

CUSTOMER SERVICE REP SENIOR SETON HIGHLAND LAKES (Burnet, TX) 2012-2015

● Interacted with 20-30 patients daily

● Advocated for patients with health insurance companies

● Rocked 7 physician/surgeons schedules

● Ensured that office was fully stocked with supplies

● Completed medical tasks as needed when understaffed EMERGENCY MEDICAL TECH CAPITAL EMS (Lampasas, TX)

2009-2012

● Maintained adequate supplies daily for ambulance as required by state law

● Expressed genuine concern and care for patients

● Performed lifesaving services such as CPR, C-spine immobilization and splinting for trauma patients

● Successfully worked with a partner for extended periods of time EDUCATION

2020 Mind Body Wellness Practitioner Southwest Institute of Healing Arts Online 2009 Certified EMT Emergency Medical Services I.T.S.I Burnet, TX 2007 Assoc. of Science in Paralegal Studies Kaplan University Online EFFICIENT IN MULTIPLE COMPUTER SOFTWARE PROGRAMS

EMRs: Productivity Software: CRM Platforms:

Athena Health Microsoft Office Hubspot

Epic Google Apps for Business

Allscripts Word Perfect

eClinicalWorks

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