Technology Specialist Support Engineer

OZIOKO, IKENNA MARTIN.

No ** FIRST STREET UNITY ESTATE, KUJE.

FCT, ABUJA.

MOBILE: 081********, 080********

E-MAIL: ************@*****.***; **********@*****.***

OBJECTIVE

In the challenging world of Information Technology especially Offshore Support Engineering, I always use my technical skills gained from TASK Systems Nigeria Limited to promote an efficient workplace for our client company, Total Exploration and Production Nigeria Limited. In making sure their needs are satisfied within minimal stipulated Service Level Agreement.

YEARS OF EXPERIENCE

12 Years

COMPETENCIES AND ABILITIES

Onsite analysis, diagnosis and resolution of desktop problems for end users.

Mediate with Network administrators, E-Mail administrator, SCCM administrator and Network printer Administrators in resolving customers’ need.

Assist in user/hardware movement relocations.

Software/Hardware/Network troubleshooting.

Ensure customer satisfaction.

Perform quality work on all service requests.

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

Troubleshoot network connectivity in a LAN/WAN environment.

When the restoration is beyond the scope of Offshore Support Engineer, I escalate the issue/problem to a proper tier support team.

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorized desktop applications.

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

Performs general preventive maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.

Maintain inventory of printers, laptops, computers and consumables.

Training users’ on some IT best practices like Virus impact on enterprise systems, data backup and retrieval and general computer use.

EXPERIENCE/KNOWLEDGE AND SKILLS

Excellent technical knowledge of computer hardware.

Microsoft Certified Technology Specialist (MCTS).

Software and Hardware troubleshooting.

Windows XP, Windows 7, Windows 2000/2003/2008 experience.

Microsoft Office 2000, 2003, 2007, 2010 support.

Working knowledge of remote control tools.

Knowledge of all software applications used within TOTAL E&P.

Self-confidence and interpersonal skills.

Analytical and problem solving skills.

Good communication (both verbal and written) skills.

Planning and organizing skills.

Good administration management skills.

Good listening skills.

Able to operate effectively in a team environment.

Able to operate with minimal supervision.

Ability to work under immense pressure and stress.

PROFESSIONAL QUALIFICATION

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Professional (MCP)

ITIL Foundation Certificate in IT service Management in View.

Comptia A+ Certified Professional in View.

TRAINING

Basic Offshore Safety Induction and Emergency Training (BOSIET) - Safety At Sea (SAS) and Helicopter Underwater Escape Training (HUET).

APAVE Electrical Training.

Health and Safety Environment (HSE) Level 2 and 3.

Advanced Fire Fighting.

IS Security Awareness.

SAP Administration Training.

EDUCATION

Enugu State University of Science and Technology, Enugu (ESUT). 2005

B.Eng Computer Engineering.

WORKING EXPERIENCE

TOTAL EXPLORATION & PRODUCTION NIG. LTD (OCTOBER 2008 –Till Date)

OFFSHORE SUPPORT ENGINEER

RESPONSIBILITIES

Installation and configuration of computer hardware operating systems and application.

Monitoring and maintaining computer systems and networks.

Repair of functional and personal mail archive, bookmarking users’ to their functional mails.

Establishing Video/Telephone Conferencing.

Troubleshooting system and network problems, diagnosing and solving hardware or software faults.

Hardware replacement.

Responding to customers’ need within lowest stipulated Service Level Agreement (SLA).

Assist to complete an incident and if difficult, escalate to other level of intervention.

Ensure that customers’ software and hardware are in good working condition.

Ensure customers’ are trained on basic Information Technology best practices.

BIODATA

Sex: Male

Date of Birth: 6th April, 1981

Marital Status: Married

State of Origin: Enugu

REFERENCE

ON REQUEST

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