SHILPA PALATHINKARA GOPI

**** **** ** ** **** Stevens Washington 98258

(M) +1-206-***-**** adpf4e@r.postjobfree.com

LinkedIn: www.linkedin.com/in/shilpa-pg-59369a87

Work Authorization – US H4 EAD, Canada PR

Professional summary:

Meticulous, organized and determined Consultant with overall 8.5 years of experience in Software Engineering.

More than 2.5 years of extensive experience in performing the role of a Program Manager liaising between business and technical departments and personnel.

Extensively worked on IBM mainframe environment.

Demonstrated ability to manage multi-functional teams to solve problems and address challenges in various domains.

Expertise in working with Project teams and Vendors on different licensing mechanism.

Well versed in handling different license mechanisms on OS like full cap, sub-cap and consumption model.

Experienced in managing highly complex programs that builds/optimizes organizational processes, measurement systems, and infrastructure

Creative and enthusiastic self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

Skills:

Tools: Jira, Service Now, IBM Maximo, Microsoft Word, Microsoft Excel, Microsoft Power point, Share point, Averi source BRE tool.

Platform: Mainframe Z/os

Database: DB2, Adabas

Hardware Servers: Mainframe (z09, z10, z196, EC12, z13) Work History:

Sr Program Consultant, 01/2018 to 07/2019

Infosys Limited, Bangalore, India

Support Partner specific needs from internal and external stake holders in migrating various legacy applications from Mainframe to MF-ES server applications.

Handling enquires from multiple teams on the application that are currently running in legacy systems, that were migrated as part of application modernization.

Analyze and examine the computer programs to identify the business variable in the code, retrieve the codes related to these variables and extract the rules based on the functionality of the business and prepare technical and functional documentation of the application.

Communicate with the technical personnel to clarify the program intent, identify problems, and suggest solution. Also assign, coordinate, and review work of programming personnel and mender the team in rule extraction.

Consult with clients in various review processes i.e., business requirements, test plans, design reviews, etc. to gain a solid understanding of the application and provide inputs into the various deliverables within the Service Level Agreement (SLA)

Liaison between the Business needs (business users and sponsor) and the technical solutions (development and testing staff), ensuring technical solutions satisfied business requirements

Worked with senior managers, SMEs, and users to identify requirements and be responsible for Business Requirement Documents (BRD's)

Examine the Cobol or Natural programs along with the databases like DB2, ADABAS and determine the feasibility of application migration or re-platforming into micro focus or similar platforms.

Progress monitoring and reporting to stakeholders

Ensured risk and process compliance within the teams

Review BRD’s with other dependent project teams.

Obtaining necessary sign off from technology and business stakeholders for required phase-end deliverable.

Involved in proposals and new initiatives for the account/project.

Heading the development of the system along with the Tech team.

Supporting Testing team with test plans and Conduct production dry runs. Senior Consultant, 11/2015 to 10/2016

Capgemini – Bangalore, India

• Identify all business stakeholders, conduct meetings, workshops for requirement gathering

• Work along with Product Owner in Product Backlog Grooming.

• Facilitate product backlog prioritization workshop.

• Strategizing plans for Z/os Upgrade, Maintenance, and Integration of legacy applications.

• Perform revision, maintenance, or expansion of existing MVS programs to adapt to the new requirements.

• Prepare documentation of program development and subsequent revisions.

• Communicate with technical personnel to clarify program intent, identify problems, and suggest solution.

• Liaison between the Business needs (business users and sponsor) and the technical solutions (development and testing staff), ensuring technical solutions satisfied business requirements

• Assign, coordinate, and review work of programming personnel and support department specific needs to meet the project deadline

• Research and evaluate different software packages for the further development of existing system and their licensing options.

• Performing work load analysis and workflows to identify spikes and take necessary actions to maintain system usage under acceptable levels all the time

• Prepare technical reports, user manuals on operation and maintenance of other documentation including Change Management.

• Consult with various stakeholders on the upcoming maintanance and upgrade changes and make sure they tally with the business requirements, test plans, design reviews, etc.

• Onsite Coordination on queries, clarifications, status update, issues/concerns and support.

• Recording and managing project issues and escalating where necessary

• Monitoring project progress and performance and provide status reports to senior management

• Managing project training within the defined budget. System Analyst, Professional-I, 01/2014 to 11/2015 DXC Technology – (Formerly known as Computer Science Corporation, CSC)– Bangalore, India

• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements.

• Created requirement specifications, process flows, case diagrams to support functional specifications.

• Using Agile SDLC methodologies to implement, develop, business processes in a Straight- through Process platform.

• Obtained a detailed knowledge of the business process being followed in the project environment for risk management

• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.

• Provided complete support to all end users/stakeholders through training and documentation

• Defining business rules and requirements for technical/ system developers to develop the product.

• Maintain existing computer programs by making modifications as per the user requirements.

• Identify and communicate technical problems and implement appropriate solutions within the Service Level Agreement (SLA).

• Strategizing plans for Upgrade, Maintenance and Integration of Mainframe products.

• Performing workload analysis to identify spikes and take necessary actions to maintain system usage under acceptable levels all the time.

• Planning and performing periodical changes in mainframe system which includes, system support maintenance, IBM/ISV product upgrades, disaster recovery exercises, root cause analysis, service restoration and knowledge transition.

• Minimize manual efforts by automating daily, weekly and monthly reports for CPU, Workload, DASD, Storage using automating tools.

• Fine tune operating system performance parameters.

• Ability to identify, isolate CICS, DB2 and storage bottle necks and remediate performance issues.

System Programmer, 01/2010 to 01/2014

IBM – Bangalore,India

• Analyzing, defining, and documenting user requirements to formulate and implement programmatic solutions that efficiently and effectively address said requirements in the mainframe environment.

• Planning and executing various technical requirements of the clients and perform troubleshooting to resolve all application and system issues.

• Planning and implementing application requirements in accordance with internal or external client specifications and ensure compliance to all program standards and technical specification.

• Analyzing and modifying existing legacy application and provide technical support to production systems.

• Testing and verifying code to ensure that it meets specifications and requirements, by recording and analyzing test data.

• Planning and executing multiple changes in the Mainframe system, which includes Z/OS Installation, go live support, system support-maintenance, IBM/ISV product upgrades, disaster recovery exercises, incident management, root cause analysis, service restoration and knowledge transition.

• Performing workload analysis to identify spikes and take necessary actions to maintain system usage under acceptable levels all the time

Educational Qualification:

• MBA in Human Resources from Himalayan University (2016 to 2018)

• BTech in Electronics and Communication Engineering from Mahatma Gandhi University

(2005-2009)

Professional Training:

Following Professional Training courses have been successfully completed.

• IBM Mainframe Professional training.

• ES15 - z/OS Facilities.

• ES26 - SMP/E for z/OS Workshop

• SS83 - z/OS VSAM and Access Method Services

• ES52 – Rexx Programming Workshop

• Completed ITIL V3 Internal IBM training

• Mainframe System Programming from Maintec Technologies, Bangalore

• Mainframe Application Programming from Escube Technologies, Trivandrum

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