Remote Customer Service Representative
Resume:
Angela C. Potter
Apt *B
Tampa, FL 33617
*********@*****.***
I would love to be a part of a team that will allow me to benefit from my natural self-starting and dependable work ethic. I am a fast learner, highly organized, great at multitasking, and have exceptional attention to detail. I adjust my workday to meet required goals. Multi-tasking and detail-oriented projects fit well with my work style. Working in ILDOC medical records system, Pivotal Recruiting Sources, and CTC Teleservices required efficiency and the ability to handle a large volume of differing jobs/activities.
May 2021 – Present
CTC Teleservices – Remote Service Rep
•Manage inbound phone calls, email communications, and chats.
•Identify and assess customers’ needs to achieve satisfaction.
•Utilize excellent communication skills to interact with prospective and existing clients to provide high quality customer service.
•provide accurate and complete information by using the right methods/tools.
•Provide product and service information to customers.
•Handle customer complaints, provide appropriate solutions and alternatives within the limits.
•Follow communication procedures, guidelines, and policies.
•Take the extra mile to engage customers.
Dec 2020 – April 2021
Pivotal Recruiting Sources - Senior Recruiter
•Multi-task in a fast-paced environment and balance outbound and inbound phone calls, email communications, and detailed database entries
•Utilize excellent communication skills to interact with prospective and existing clients to describe assignment details and benefits
•Generate quality pipeline of candidates by making a high volume of calls daily
•Working in a deadline sensitive business
Dec 2019-Dec 2020
Wexford Health Sources - Medical Records Clerk
•Ensure confidentiality of all medical records information, and completes forms for release of information; utilize electronic medical record system as applicable throughout the scope of duties and responsibilities
•Perform Clerical / Technical duties within scope of position classification including maintaining file systems for medical records, filing and logging daily medical records
•Make appointments of any Medical Furloughs going to an outside physician and maintain Furlough logs
•Assists with paperwork for transfers of offenders from institution to institution, both incoming and outgoing
•Telephone communications to properly relay messages and transfers calls
Aug 2014 - Aug 2019
Dixon Public School, Madison - Paraprofessional
•Assist the teachers in classroom instruction, guiding the children to complete their homework, help children read material, and provide supervision in the absence of the teacher
•Prepared complex copies in multiple formats and putting together classroom material for future assignments
• Assist and supervise the children in the classroom
Education
•Special and specific online training for current job involving remote desktop, zoom, and other specialized and selective training for that job.
•H & R Block- completed courses required for the preparation of income taxes for clients.
•Brea-Olinda High School, Brea CA - Diploma
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