Cargo Agent Customer Service

BHUPENDRA CHAUHAN

Mobile: +971-*********

Email: *************@*****.***

Address: Dubai, UAE

Career Objective

Seeking a job in a progressive organization that gives me an opportunity to apply my knowledge and skills .I am looking for a challenging prospect where I would be provided with an opportunity to face interesting assignments & work in a creative, challenging and globally competitive environment where I could constantly learn and contribute quality ideas and work for an organization where there is ample scope for individual as well as organizational growth. Career Synopsis

Strong knowledge of basic principles and procedures of cargo assistance activities.

Familiar with cargo and practices of ensuring the proper loading, offloading and transportation of cargo from the warehouse to the airport. Deep knowledge of process delivery of imported cargo, assisting consignees for cargo requiring for custom inspection and coordinating with consignees till the cargo is delivered .

Well acquainted with IATA and DGR rules & regulations and possess sound knowledge of export build-up & import breakdown, handling and loading capacity of all types of cargo and cargo (freighters) aircrafts. Deft in various logistics related operations i.e. Over dimensional cargo management, Imports, Exports, Clearance, Sales, Customer Service and a proven ability to handle multiple assignments efficiently under extremely tight deadlines with targets to achieve.

Comfortable working in a fast paced, growth oriented work environment and have experience of delivering, cargo handling and export/import ramp operation.

Career Snapshot

Cargo Agent

Since FEB 2019 DNATA CARGO, Dubai International Airport(DWC) Cargo Warehouse Operator(DULSCO)

JAN 2016 DNATA CARGO,DXB(FG3/FG4/FG5)

SEP 2012 - Feb 2015 Customer Service Assistant Supervisor SUPER KINETIC COURIER EXPRESS, KTM

SEP 2011-SEP 2012 Logistics Operation,Buddha Airlines Buddha Airlines, Kathmandu International Airport

Achievements/Awards

Awarded with 5 Najam Appreciation by the DNATA, Dubai Airports.

EducationalQualification

Higher Secondary Education,

Sagarmatha Higher Secondary School

& college

DIPLOMA IN TALLY/MICROSOFT OFFICE

BIRATNAGAR,NEPAL

Personal Information

Date of Birth

31

st

MARCH 1996

Marital Status

Married

Languages

English, Nepali & Hindi

Permanent Address

BIRATNAGAR, MORANG

NEPAL

IT Skills

Microsoft Office (MS Word, Power

Point & Excel)

Passport Details

Passport No: 06588488

Date of Issue: 14-07-2013

Date of expiry: 13-07-2023

Occupational Profile

Cargo Agent Job Responsibilities:

DNATA CARGO, Primarily responsible for handling Incoming, Outgoing flights and assigning the teams to Dubai International Airport

finalize the flight (ACCEPTANCE,DELIVERY,BUILDUP,BREAKDOWN,MAIFESTING&ROAD FEEDER SERVICES).

Taking ownership of controlling teams and equipment operators who are responsible for the handling of all cargo, courier and mail.

Accountability of planning, delivering, accepting, inspecting and confirming the validity of all associated documentation to ensure the effective movement of cargo.

Actively responsible for handling cargo Import and Export by performing cargo Build Up Breakdown and manifesting process of passenger and freighter flights within the time norms.

Set a high standard of accomplishment in handling the Inter Terminal Transfer (ITT) of cargo between the terminals.

Undertake full accountability to control and lead the team under any pressure and deadlines.

Deploy strong skills to identify the use of various documents at cargo build up and based on the load plan from specific airlines.

Leverage broad competencies in insuring the safety of cargo and the ULD.

Utilise previous experience in relocating the cargo in the storage units, depending upon the size, type and condition of the cargo.

Successfully manage the transport of outgoing and incoming load and cargo shipments from aircraft.

Play a lead role in confirming orders with vendors and customers, ensuring cargo and freight delivery to loading platforms.

Achievements:

Commended for handling all import and export cargo as well as its nature (perishable, DGR, valuable cargo, HUM, AVI) and preparing a NOTOC for captain.

Contributed notably in handling all documentation related to the transportation of cargo.

Demonstrated an unwavering commitment to customer service, by processing and assisting consignees for cargo requiring for customs inspection. Customer Service Assistant Job Responsibilities:

Supervisor Closely monitored the weekly Inventory Procedures.

Comprehensive and pivotal role that included Courier check and segregation.

Demonstrated outstanding expertise in the Courier delivery, Trans-shipments handling and Valuable handling.

Assumed total control of handling consignment under preventive, checking/customs Seizure and delivery gate handling.

Proved instrumental in serving the airline as primary customer in building packag for their Couriers and cargo carriers as per their instruction mentioned in the load plan and taking safety measures for handling special couriers

Geared the activities for developing the Domestic import & export clearance for small packages through customs.

Deftly handled loading & offloading of courier and make-up area.

Drawn up plans for handling check-in of Couriers at airlines Courier & Cargo counters. Achievements:

Played key role in handling all inbound Couriers flights and breaking down the packages and giving the appropriate location, segregating the master console according to their houses, and sending them to their respective places of consignee. Logistics Operation,Buddha AIR

Job Responsibilities:

Entrusted with the onus of preparing airway bills, import/export documents and customs clearance.

Gained additional responsibilities of preparing monthly accounts

Drove of the company. initiatives in controlling courier documents. Provided strategic leadership in inspecting inventory for identification and travel order confirmation.

Achievements:

Applied sharp analytical abilities to encode all applications booked for import and export container shipments.

Won wide applause for tracking and reporting key functional metrics to reduce expenses, improve effectiveness and control spending to build a culture of long-term saving on procurement costs.

Key Competencies

Cargo Handling

Export/Import Ramp Operation

Dangerous Goods Handling

Client Relationship Building

Break Down/Build Up of Cargo

Delivery

Cross-Functional Team Collaboration

Supply Chain Management

Inventory Control

Import/Export Documentation

Shipping/Freight Forwarding

Custom Procedures

Logistics Operations

Operations Management

Team Support

Statutory Compliance

Team Management

Winning Sales Strategies

Manifesting/Preparation of NOTOC

Other Courses

DGR – Emirates Aviation College (Jun 2018)

Forklift License – Dnata Cargo Dubai

Airport Safety – Emirates Aviation College

Cargo Product Knowledge and Documentation

Contact this candidate