Ac Ut

Cheryl Middleton

**** ******* ***, *********** ** 37401

Home: 423-***-****

**************@*****.***

Summary

Seasoned District Manager experienced in directing company assets and working to develop team

members for future growth. Successful track record in overhauling operations to improve profitability

and reduce staff turnover.

Design routes geographically to be profitable for company and carrier.

Independant Contractor Contracts

Fluent with Route Smart delivery program.

Organized district manager with 15 years of supervisory experience. Knowledge of recruiting new staff,

handling customer complaints and creating and implementing marketing and promotional campaigns. Always

looking and sampling areas for growth and sales.

Service-oriented district manager focused on delivering exceptional customer experiences to drive consistent

revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert,

organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Dedicated District Manager with extensive experience directing operations, sales, and staffing for numerous

locations throughout district. Excellent record of success driving improvements and elevating public profile for

brand resulting in increased revenues.

Dedicated District Manager with extensive experience directing operations, sales, and staffing for numerous

locations throughout district. Excellent record of success driving improvements and elevating public profile for

brand resulting in increased revenues.

Skills

Operations management Training and coaching

Time management Vendor relationships

Revenue generation Product costing

Team building and motivation Staff training

Employee scheduling Advertising and marketing

Customer relationship management Communication skills

Team oversight Calm under pressure

Safety assurance Staff supervision

Client relations Safety protocol

Team training and development Top talent recruiting, hiring and retention

Staff development Recruiting and Hiring

Sales expertise Staff training and development

Inventory control Customer experiences

Complex problem solving Customer retention

Goal setting

Experience

Chattanooga Publishing Co. February 2019 to Current

District Manager

Chattanooga, TN

Analyzed regional market trends to discover new opportunities for growth.

Spearheaded growth initiatives to improve operational standards.

Established, reviewed and updated territory boundaries and distribution routes for route sales teams.

Maximized customer satisfaction by 100%.

Generated contractor documentation and organized and distributed inserts and advertisements.

Cultivated positive rapport with associates and team leadership.

Trained 21 contractors on proper distribution procedures, routes and circulation logistics.

Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to

reduce issues.

Produced selling and merchandising programs enhancing bottom-line profitability.

Supervised 21 carriers and managed all performance metrics within north georgia territory.

FoodMaxx Supermarkets May 2001 to June 2019

Front End Manager

Birmingham, AL

Helped employees perform at peak productivity with morale-boosting programs and motivational

techniques.

Optimized personnel coverage, preparing work schedules based on staff availability and forecasted

demands.

Evaluated employee job performance and motivated staff to improve productivity.

Defined and documented office procedures, using updated SOPs to provide thorough and

comprehensive training for all administrative support staff.

Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote

security and safety.

Guided employees through routine and complex administrative situations with decisive but motivational

approach.

Managed customer complaints and rectified issues to complete satisfaction.

Set and optimized employee schedules to secure proper coverage for all shifts.50

Managed team of 36 cashiers and 15] baggers, promoting positive work environment through effective

communication, active engagement and hands-on assistance.

Provided key administrative support to 5-7 coworkers, taking on tasks like running registers and

[bagging groceries during peak times.

Reviewed employee performance and determined areas in need of improvement.

Put together schedule for floor staff according to skill sets and coverage needs.

Personally addressed and welcomed 100's guests to business per day, improving overall customer

service and engagement.

Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.

Translated management directives into actionable mandates for front-line staff.

Cultivated strong customer relations and developed effective customer service standards.

Managed cash flow of store, including cashier operations, bookkeeping and security.

Confirmed transactional data by verifying name and payment information and clearly communicating

costs and fees to patrons.

Handled payment processing duties and provided customers with receipts and proper bills and change.

Recruited and hired highly talented individuals who brought communication and development to

department, which increased efficiency of entire team.

Compiled daily sales reports to help management enhance plans and make key operational decision

Collaborated with security staff and law enforcement on shoplifting and vandalism response.

Delegated team tasks based upon each cashier's skill level and knowledge, which improved accuracy and

productivity by 80%.

Education and Training

Edmondson Jr. College

Some College (No Degree): Computer Tech

Chattanooga, TN

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