Service Representative Medical Assistant

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ROSE-ANN M GOSEIN

*** ********** ******, ********, *** York 11238 C: 917-***-**** *********@***.*** Experienced Patient Access Specialist/Customer Service Representative with excellent communication and strong interpersonal skills. Dedicated team player. Microsoft Office Proficiency

Results-oriented

Meticulous attention to detail

Dedicated team player

Strong interpersonal skills

Insurance eligibility verification

specialist

01/2015 to Current Billing/Member Services Representative-Cigna Accounts CONVEY HEALTH SOLUTIONS Miramar, FL

Process payments for members insurance premiums.

Respond to members inquiries/complaints and initiate appropriate action. Verify members eligibility.

Respond to Pharmacist inquires regarding Cigna prescription drug plan and member premium.

05/2009 to 12/2011 Customer Service Representative AETNA HEALTH CARE Plantation, FL

Verify External Short-Term Disability.

Verify External Workers Compensation.

Analysis/Review of medical records.

Family Medical Leave of Absence Administration.

Family Medical Leave of Absence Adjudication.

01/2006 to 04/2007 Customer Service Representative PRECISION RESPONSE CORPORATION Sunrise, FL

Inbound customer support calls under AARP account. Process new memberships.

Verify members benefits eligibility.

02/2001 to 12/2006 Certified Home Health Aide

PERSONAL TOUCH HOME CARE SERVICES Jamaica, NY

Assist patients with personal care in their homes. Supervise patients with medication intake.

Assist with out-patient occupational and physical therapy. 06/2000 to 05/2001 DNA MARKETING AND ADVERTISEMENT New York, NY Inbound and outbound calls Data entry and filing.

Aug 2013 Coursework in Allied Health Services

Long Island University New York, Brooklyn NY, United States Health Services Management

Medical Terminology

2004 Medical Terminology

Allen School Of Nursing Brooklyn, NY

Medical Assistant Program

Nursing Assistant Program

2001 New York State Certified: Home Health

New York City Employment Services Queens, NY

Home Health Aide

Jun 1997 High School Diploma: Coursework in Business Martin Luther High School New York, NY

Two year training with Chase and Citibank Mentoring Program 4.0 GPA

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