Engineer Assistant Desktop Support

UMA MAHESH SRIKAKULAM

# **-**-***, ***** *****,Bairagipatteda, Tirupati, -517501

Contact:+91-991*******;Email:*.*********@*******.***

OBJECTIVE

Seeking a challenging and rewarding opportunity with an organization of repute which recognizes and utilizes my true potential while nurturing analytical and technical skills in the field ofInformation Technology.

SUMMARY OF SKILLS

Experience in IT Support, solving system problems, researching technical issues, Server and Network monitoring.Troubleshooting for network & server related problems. Windows Server Installations & Configurations.

Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.

Technical Skills Set

Platform

Windows 10

Servers

Tool & Utilities

Windows Server(2008,2012R2)

Active Directory, Group Policy, DHCP,DNS,SCVMM,JIRA Ticketing Tool.

PROFESSIONAL EXPERIENCE

Airnetz Broadband Services Pvt. Ltd Since Mar' 2018 to Till Date

IT SUPPORT ENGINEER

Installation and Support for various Operating Systems likeWinodws10 and Windows server 2008R2, 2012R2

File server management, including Shared folder creation, quota management, and access restriction through Security groups and troubleshooting.

Resolving queries and customer issues, software, networking and extending onsite support including maintenance of software support.

Fixing BSOD issue.

Blue screen Advanced Issues Troubleshooting

Performing tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds VPN Connections Cisco hard phone configurations etc.

Troubleshooting of different remote customer issues using different tools like Dame ware, Lan-sweeper, WebEx, RDP, Zoom etc.,

Handling customer’s query or problems over phone

Granting and changing and revoking access to FTP/FTPCN/FTPNA and postman/postmanemea folders.

Mobile PASS issuing and replacing and revoking tokens to the users and troubleshooting.

Creating customer accounts and maintaining and revoking.

Installing Cisco VPN and troubleshooting.

Antivirus MacAfee.

Installing the various types of software to the users.

Office 365 and outlook 2016 mailboxes issue and configuration

Troubleshoot Outlook issues - Administration of mailboxes and Users accounts

Microsoft Teams related issues

Created, managed and support thousands of Exchange objects such as distribution lists and other managed Exchange Objects.

IBS Info Care May 2015 to Feb 2018

Desktop Support Engineer Assistant

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

Provides advice and guidance to colleagues regarding incidents

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Identify, log and resolve technical problems with software applications or network systems

Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Create, maintain, and distribute reports of progress to senior leadership

Migrating servers from Windows XP to Windows 7 or higher platform

Maintain client databases with up to date solutions and clear record of activities

Explain and document technical issues in a clear way to clients

Use call logging system to accurately record telephone requests

SMS Technology May 2014 to Apr 2015

Desktop Support Engineer Assistant

Configure antivirus software to fully protect IT environment.

Monitor the performance of the computer systems and address issues as they arise.

Provide technical support for software reconfigurations to aid in function customization.

Test software performance throughout the desktop network to ensure peak performance.

Install computer hardware and software on desktops to keep versions current.

Initiate and complete Microsoft Windows server operating system updates.

Network with LAN/WAN and active directory for continuous company connection.

Courses

Hardware

Networking

Azure Administration

EDUCATIONAL CREDENTIALS

MBA (Finance & Marketing)-2014

Gate Institute of Technology and Management Sciences, Tirupati,S.V. University63.23%

B.Com Computers -2012

SEICOM Degree and PG College, Tirupati,S.V. University57.59%

XII-2008

Sri Srinivasa Jr.College,Tirupati,State Board 44.20%

X-2006

Sai Jyothi High School,Tirupati,State Board64.16%

Date of Birth: 11th Jun 1991

Languages known: English, Telugu, Tamil

References: Available on Request

Place: Tirupati

Date:

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