Service Representative Night Auditor
Resume:
HEATHER BAKER
H
** ********** **, ***** ****, GA 30180
************@*****.***
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. WORK EXPERIENCE
Caregiver
01/2010 to Present
Self Employed
Villa Rica, GA
Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands. Monitored vital signs and medication use, documenting variances and concerning responses. Laundered clothing and bedding to prevent infection. Made beds, swept floors and sanitized surfaces to support activities of daily living. Cooked appetizing and satisfying meals and snacks. Customer Service Representative
Citifinancial - Ranstad
Carrollton, GA
Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Consulted with customers to determine best methods to resolve service and billing issues. Made outbound calls to obtain account information. Night Auditor
Days Inn
Carrollton, GA
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Assisted hotel guests with check in and out procedures courteously. Audited and balanced cash and credit transactions daily and reset register for next day’s operations. Documented wake-up requests and set up automatic calls in system. Completed all nightly updates to hotel rates and individual room charges. Checked auditing discrepancies by reconciling cash drop and credit card transactions. SKILLS
Client documentation Compassionate client care Records maintenance Proper phone etiquette Cash management experience Adaptive team player Microsoft Office expertise Customer relations Shipping and receiving understanding Problem-solving abilities Clerical duties Generating reports Resolving issues EDUCATION
West Georgia Technical College
Other
Business and Office Technology
Carrollton, GA
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