Administrative Officer George Washington

Salma Alwi

Contact info: ***********@*****.*** 202-***-****

***** ******* ***, *******, ** 20148

Objective: Seeking an entry level position that provides growth opportunities in UX/UI design fields.

PROFESSIONAL SUMMARY

Jr. User Researcher, UX designer, Interaction Designer. UX/UI designer with a background in the banking sector includes excellent customer service performance. Certificate in UX/UI from the George Washington University, Washington DC with skills in HTML5, CSS, JavaScript, Visual Prototyping & Wireframing, and User Interface Development. Innovative professional passionate about developing digital products with cutting edge design. Strengths in creativity, teamwork, and building projects from ideation to execution. Interviewed users and developed persona profiles in a recent collaborative project involving the redesign of a local restaurant’s website. Adapted prototypes based on usability feedback, resulting in a more enjoyable and streamlined experience for end users. Fine arts background coupled with strong research skills and an eye for modern design principles, makes me a valuable addition to any team.Fluency in Arabic and English contributed to professional success in previous employment.

SKILLS

● Provided customized solutions for clients

● Empathetic

● Humble

● Organized

● Strong communication

● Strong business acumen

● Detail-oriented

● Patient

● Research Driven

UX/UI SKILLS

● Agile methodologies and processes

● Basic marketing concepts

● Product management

● User-centric design research

● Visual prototyping and wireframing

Adobe, Keynote, Storyboarding, etc.

● User interface deployment

● Web prototyping and development

HTML, CSS, GitHub, Bootstrap, JavaScript, jQuery EXPERIENCE

Customer Service Representative

Ahli Bank of Kuwait – Cairo, Egypt March 2015 - May 2016

● Provided customized solutions for clients

● Reinforced bank brand as part of customer retention and outreach

● Utilized strong interpersonal skills to resolve disputed items and customer concerns

● Knowledgeably answered customer queries about bank policy and procedures Credit Administrative Officer

Sakan Finance – Cairo, Egypt June 2016 - April 2017

● Ensured legal compliance through completion of all significant forms and documents

● Responsibility for tracking finances,projects, and schedules

● Efficiently utilized full range of bank computer programs EDUCATION

George Washington University course UX-UI Designing [User Experience-User Interface] May, 2021

Bachelor degree in Spanish literature

Helwan University Cairo, Egypt September 2014

Certificate of Achievement in Sales and Marketing from the American University in Cairo [AUC] August, 2016

Languages: Bilingual professional skill in Arabic/English Fluency in Egyptian dialect

Comprehension of most regional dialects

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