Resume

Innocent J.J Ng’andu

Mobile: +260*********/096*******

Ndola

Email:adpedr@r.postjobfree.com

adpedr@r.postjobfree.com

Academic Background

1998: Senior High School”O”level Grade 12 Certification obtained from St Pauls/Chindwin High School Kabwe District central Province.

2001: Foundation Diploma in the Institute for the management of information systems studies IMIS obtained from, Zambia institute of management studies ZAMIM-UK

2002: Diploma in the institute for the management of information systems studies IMIS, obtained from Zambia center for Accountancy studies ZCAS-UK

2003: Higher Diploma in the institute for the management of information systems studies IMIS, obtained from Zambia center for Accountancy studies ZCAS-UK

2005: Computer systems Engineering Certification, obtained from Northern Technical College NORTEC-Ndola Zambia

2008: B.Sc. Degree in Computer Science, obtained from the Copperbelt University CBU-Kitwe Zambia

2013: Professional Certification in CCNA Routing and Switching-introduction to Networks, obtained from Networks Dynamics Academy

Professional Background

With more than nine (9)years successful hands on professional experience at different Technical Support levels in different business systems, ICT Services. The working experience acquired is an insightful, result-driven while participating in planning, analyzing, and implementing solutions in support of business objectives. Excel at providing comprehensive secure network design, systems analysis, and full lifecycle proje

During the process, I have built an impeccable network of IT, government and corporate persons.

2002: PC Technician: Network Consultants Limited-Netcon Zambia;

Troubleshooting computer systems, printers with varying specifications; hardware/software, and administrative duties

Responding to computer system problems at client’s sites and on call support client calls, network designs installations and configurations hardware/software.

2003: IT Support Technician: Network Consultants Limited-Netcon Zambia;

Provided hands-on desktop support to all users and maintained a record of all requests for assistance and following up in line with organizational ICT policy

Conducted Feasibility studies at client sites, to Network designs of LAN and WANs; installation and configurations, Getway server configurations hardware/software

Troubleshooting of stand-alone and networked PC platforms

Designing and deploying strategies of getting work done

Identified training needs and scheduled regular training on ICT systems for user clients

Facilitating and conducting of workshops in computer literacy; hardware/software for clients and corporates.

2003: IT Support Expert: Southern African Enterprise Network-Saen/Zambia Enterprise Network Association-Zena Zambia;

Provided hands-on desktop support to all users and maintaining a record of all requests for assistance and following up in line with organizational ICT policy

Provided a guide in procurement of all IT support needs and various hardware and software components

Reviewed and appraised the soundness of the local area Network-LAN

Managed day to day operations of information technology, Repair and maintenance of hardware and software needs.

2004: IT Support Expert: Zambia Trade Investment Enhancement-ZAMTIE USAID Funded Project:

Installed and supported various types of computer environments ranging from laptops, notebooks with varying specifications

Managed day to day operations of information technology, repair and maintenance of all hardware and software needs

Reviewed and appraised the soundness of the local area Network-LAN system

2004: IT Support Expert/Secretariat:

During the AGOA workshop at the Mulungushi international conference center-Lusaka, in the capacity under the Southern African Enterprise Network (saen)/Zambia Enterprise Network Association (zena) USAID funded project-ZAMTIE (Zambia Trade Investment Enhancement), in collaboration with MCTI (Ministry of Commerce Trade & Industry) where I performed duties; Setting up presentation equipment, supported various notebooksbwith varying specifications, responsible for the help desk.

2005:Assistant Network Administrator/IT Support:Zambia electricity supply corporation Limited_zesco

Provided hands-on desktop support to all users on the Zesco LAN/WAN and maintenance.

2006: IT Support Services/Network Administrator: Mcgentees limited-Phakalane Botswana Gaborone;

Successfully designed, installed and configured a Local area Network-LAN

Designed and supported a Database stock control system for the Bar and restaurant

Successfully setup and configured a Point of sale POS system, for the bar and Restaurant dispense system, and linked it to the stock control database system.

Supported various types of computers, from networked to stand-alone platforms

Successfully conducted a literacy workshop in basic computers and point of sale POS, for the Bar and Restaurant staff strength.

2006: IT Support Services/Network Administrator: Kaulungu Financial Services Limited-Zambia;

Successfully designed, installed and configured a Local area Network

Supported various types of HP, Epson printers and, computers with varying specifications reviewed and appraised the soundness of the Local area Network

Identified and designed solutions to manage IT problems

Provided guide in procurement of all IT needs and various hardware and software components

2007: Database Executive Support: COMESA-Lusaka Zambia;

Designed and maintained a contact management database system, in Ms Access 2007 for the regional members board

Conducted and coordinated in house literacy workshops to end users, in Ms Access 2007

Reviewed and supported the soundness of the contact management database system

2008: IT Support Services/Network Administrator: Media for Africa Limited-Zambia;

Successfully designed, installed and configured a Local area network-LAN

Installed and configured wireless Wi-Fi- router, on the organizations local area network-LAN

Provided assistance with budget planning for all IT needs,hardware and software

Installed and supported various types of computers ranging from laptops, touch-slates tablets, notebooks with varying specifications

Successfully installed and supported various types of HP, Epson and Lexmark printers.

2008: IT Support Services/Network Administrator: Signweb Limited-Zambia

Successfully installed and supported various Local area Networks for all company clients

Installed and supported various Hot-spots/I-spots wireless-Wi-Fi access points in the entire city of Lusaka

Repaired and maintained hardware and software of all company computers, passive and active network devices, for all sign web internet cafes in the entire city of Lusaka

Provided guide in procurement of all IT support needs and various hardware and software components for upgrade purposes

Managed various backup devices-active and passive network components.

2009: IT Support Services/Network Administrator: Trenzline Limited-Polo grill Zambia;

Developed, Managed and maintained the network as well as managed all IT equipment

Successfully designed, installed and configured a local area network-LAN .

2010-2011 (Ndola) District ICT Specialist/Technical Support Officer: Electoral Commission of Zambia-ECZ;

Conducted and coordinated training workshops of all ICT digital voter registration-kit users Assistant registration officers-Field ARO-Fs

Implemented and supervised the conversion from manual to digital voter registration system

Provided hands-on desktop support to all Digital kit users and maintaining a record of all requests for assistance .

Responsible for the District help Desk line at 1st level Support, on behalf of ECZ

Supervised and deployed all ICT digital voter registration officers ARO-Fs and offered on call and field support in all 4 district constituencies with 24 voter registration centers and staff strength-field

Repaired and maintained hardware and software, network troubleshooting of all computer resources

Installed and maintained petrol powered generators in connectivity with electrical power backup inverters, troubleshooting for all 24 ICT digital voter registration field officers

Electrical maintenance of battery power operated inverters, for digital voter registration kits-(laptop computers, biometric finger print and eye-camera reader scanners, and printers)

Managed and coordinated the distribution schedule for stationery and resources generation and submission of district reports in liaison with the district town clerk and ECZ headquarters.

Effectively lead, developed and managed all District support staff-field

Conducted and coordinated training of all ICT digital kit users candidate nomination capture field officers ARO-CNC,for national assembly/parliamentary and local government tripartite elections in all the district 4 constituencies

Supervised and implemented the conversion from manual to digital, candidate nomination capture system

Conducted and coordinated digital Accreditation for tripartite elections for the entire district

Conducted and coordinated training of all ICT kit users voter results capture and transmission field officers, for national assembly/parliamentary and local government tripartite elections

Supervised and implemented the conversion from analog to digital voter result capture and transmission system

Supervised and coordinated the digital voter results capture and transmission, and offered on call and field support to digital kit users in all 4 constituent collation centers in the district, for national assembly/parliamentary and local government tripartite elections

2014-to-2015 Elelctions Master Trainer-National Level ICT Specialist/ Technical Support Officer: Electoral Commission of Zambia-Ecz:

Conducted and coordinated digital Accreditation for 2015 Presidential By elections for the entire district

Conducted and coordinated training workshops of ICT digital voter registration-kit users Assistant registration officers-Field ARO-Fs for the Voter Card Replacement Exercise.

Responsible for the District help Desk line at 1st level Support, on behalf of ECZ

Managed and coordinated the distribution schedule for stationery and resources generation and submission of district reports in liaison with the district town clerk and ECZ headquarters.

2015-to-2016 Elections Master Trainer-National level ECZ-HQ ICT Specialist Technical Support Officer: Electoral Commission of Zambia-Ecz:

Conducted and facilitated Voter registration Officer’s training for Northwestern Province.

Conducted and supervised Parliamentary/National assembly-bye election candidate nominations for solwezi west constituency

Conducted and facilitated a Youth conference for solwezi west constituency-theme: Youth involvement in the electoral process

Configuration of voter registration kits at national level from Ecz headquarters in Lusaka

Conducted and coordinated distribution of voter registration materials, equipment and voter registration kit configurations for parts of Central province and Copperbelt-Luano, Mukushi, Mpongwe and Ndola Districts

Supervising and deploying all 49 ICT digital voter registration officers ARO-Fs and offered on call and field support in all 4 district constituencies with 49 voter registration centers and staff strength-field

Responsible for the District help Desk line at 1st level Support, on behalf of ECZ

Managed and coordinated the distribution schedule for stationery and resources generation and submission of district reports in liaison with the district town clerk and ECZ headquarters

2015:Certification in Electronic Voter Registration,Verification,Candidate Nomination and Results managent Systems,exploring Biometric High level Authenticity and Access Systems,Trained and obtained from Electoral Commission of Zambia-Ecz Lusaka

2016:Master Trainer-Certification in Elections and Electronic Electoral Systems,Trained and obtained from Electoral Commission of Zambia-Ecz.

2017-2019 Technical support officer/Elections Master Trainer, around the country during By_Elections-ECZ-HQ:Electoral commission of zambia-ECZ

2018-2019 IT Support & Network Admin:Ascribe solutions ltd-was based in kitwe's Garden courts Hotel-tsogosun group of hotels where i offered on call and site support to all hotel staff-hotel's POS management system, LAN/WWAN sever administration/hotel 's CCTV-IP cameras server,Xerox IP printers, Access card-printers

2020 Oct - 2020 Dec Technical support officer-during continuous voter registration exercise(CVR), Electoral commission of zambia-ndola district

I also have a valid driver’s license and a passport.

Skills and Abilities

Biometric Electronic Voter Registration system,Elections Candidate Nomination Capture system,Elections Results Capture & Transmission system,Monitors & Observers Accreditation system, Poll staff Management system, Election Support Centre System, Network Administration, Active Directory, Windows Server, Cisco Technologies, TCP/IP, VPN, Network Security, DNS, DHCP,Servers, Routers, Troubleshooting, Technical Support, Information Security, CCNA, Data Center, Networking

MS-Windows, Linux, MS-Word, MS-Excel, MS-PowerPoint, Lotus 1-2-3 and Internet

Installation and configuration of POS (Point Of Sale) system, for Bars,

Good working knowledge of neworking and PC infrastructure

Excellent work planning and organizational skills

Good Communication Skills with Fluent Spoken and Written English.

Hardworking and Committed to Achieving Goals.

Reliable, Sober Character, Work and Career Oriented.

Adaptable and Transferable Skills to a Working Environment

Self-motivated, hardworking and target oriented person

Able to work under minimal or no supervision at all

Attentive to detail, Efficient with Excellent time management skills.

Personal Attributes

Position ICTs as a proactive driver, whilst maintaining a collaborative service delivery focus Drive progress towards focusing on achieving ‘simplification and combination’ of products and services" Drive the establishment of innovative processes, providing innovation and architecture visualization environments To design solutions of the future and, Ensure ICTs governance, compliance and information security risk management

Achievements/Awards

Successfully managed and supervised implementation of Voter Registration Exercise 2020 ECZ in ndola District, of the Copperbelt Province.

Successfully pioneered in implementation, managing and supervising of the Poll staff Management system-EIMS in 2019 by elections.

Successfully pioneered in implementation, training, managing and supervising of the Election Support Centre system in 2018 by Elections.

Successfully managed and supervised implementation of 1st ever Elelctronic voter registration, candidate nomination capture, candidate, election monitor and observers accreditation, results voter transmission exercise to a credible 2011 tripartite electoral process at District 1st level ICT support.

Successfully managed the Ndola District help Desk Support line at 1st level ICT Support, on behalf of ECZ

Successfully managed and supervised Electronic voter registration,election monitor and observers accreditation, results voter transmission exercise to a credible 2015 Presidential By electoral process

Successfully managed and supervised Electronic voter registration,election monitor and observers accreditation, results voter transmission exercise to a credible 2016 General & Referendum electoral process

Successfully designed and setup a Contact Management Database system in Ms Access 2007, for COMESA Zambia

Successfully designed and setup a LAN and POS point of sale; bar, restaurant and delivery system for Trenz line ltd polo grill.

Successfully designed and setup a LAN and POS point of sale; bar, restaurant and delivery system for Mcgentees ltd in phakalane Gaborone Botswana Republic.

Excellences in Computer/networking; hardware and software troubleshooting

Societies/Affiliations

IMIS (Associate & Licentiate) - Membership No.310261

CCNA

BongoHive

CBU Computer Student Society Chapter

Harvard University ICT Community (Gazette)

IEEE(Institute of Eletrical Elelctronics Engineers) - Membership No.93000571

ACE Electoral Knowledge Network

Professional/Academic Referees

Dylan kasonde

Director IT

Electoral commission of Zambia _ECZ

Haile selassie ave.

Box 50274 Lusaka

Mobile:+260*********

Martin kasongo

Training Manager

Northern technical college_vortex

Mobile:+260*********

Email:adpedr@r.postjobfree.com

Chelsea rd ndola

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