Dari Customer Service

Profile:

Professional Communication skills include English, Dari, Urdu, Pashto, Farsi, Hindi and a loose grasp

of Punjabi. Enthusiastic, fast-learner, well organized and very Reliable. Great customer service, multi-

Tasks and balances customer needs and work demands. Efficiently builds loyalty and long-term relationships

with customers. Able to work in fast paced- environment.

Work Experience:

WHITE SPOT: SEP 2017- Mar 2020

Server: Processed orders for restaurant guests, ensured quality in service and food. Up-sell and made recommendations to each guest. Ensured the restaurant is clean and guests are satisfied with the restaurant environment

Hostess: Processed orders for take-out guests, in person or by phone. Performed followed up calls to ensure restaurant quality. Kept tracked of follow up results to monitor restaurant performance. Took guests to their

seats and make the restaurant a welcoming place.

Starbucks: December 2019- February 2020

Barista/Cashier prepared food and drinks. Welcoming customers, informed them about specials or new

items, answered questions, and accepted orders and payments, Prepared foods, such as sandwiches and

baked goods, and grinding and blending coffee beans, brewed coffee and tea, and served items to customers.

Cypress Mountain: November 2020- Present

Front line: Worked inside the kitchen, prepared interacted with customers as well as served them food.

Worked on different stations each has their own specific duties.

Education/Volunteer Experience

Vancouver Technical Secondary School 2013-2016

Langara college 2017- PRESENT

Frog Hollow 2013

Prepared food for after school care

Renfrew Broadway Church 2013-2015

Helped prepare food

Picked up and delivered food

Grand view Kid safe 2015

Arts and crafts with children

Prepared food

Outdoor and indoor activities

Highlights of Qualifications & Skills:

Friendly and able to provide excellent customer service

Self-motivated and enjoy working with the public

Able to communicate easily with a wide variety of people

Skilled at responding to customers' inquiries and concerns

Well developed in communications and success with intercultural relations

Manage time efficiently and effectively; able to schedule and prioritize

Relevant Skills and Experience:

Bond able and experienced in handling cash

Efficient at receiving payment by cash, credit card and debit card

Experience handling customer complaints efficiently and able to put clients at ease

Able to establish or identify the price of goods, services or admission

Fluent in English, Hindi, Urdu, Persian and Dari

Up-sell various items to increase sales

Food Service to tables and clean up after customers

Experience in Microsoft Word, PowerPoint and Excel

Patient and able to handle stress situations positively

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