Charlotte E. Capone

** **** **** **** #***

Hampton, VA23666

*** ***-****

adped6@r.postjobfree.com

Objective:

To secure a permanent position with opporfunities for career growth whiie enhancing my educational and professional skills in a stable and dynamic workplace. To accept challenges in a creative and effective manner while continuously seeking advancement possibilities. Qualifications:

* * * * * Leadership Outstanding Organized CPR/Strong FirstAid interpersonal and and customer Certification proficient Team communications Building service time management qualities Employment History:

High Sierra Pools - Newport News,VA (seasonal)

April202l to present Area Supervisor

Territory includes Toano, Williamsburg and Newport News. Responsible for the supervision of forty plus employees to ensure the upkeep and maintenance of twelve pools. Have consistent direct communication with property managers and /or HOA managers. Trained all guards on the correct procedures to properly test and administer chemicals, operation of pool pumps and ensure practicing of water safety at all times.

QVC - West Chester, PA

Jwrc 2020 to January 202I Customer Service Representative Worked via computer from home to provide efficient and courteous customer service during several different shifts. Assisted with retums, exchanges, purchases and managed complaint situations to ensure 100% customer satisfaction. Received award for best call handling time. Ibex Global - Hampton, VA(client Lyft)

January 2019 to May 2020 FNOL (First Notice of Loss) Claims Care Specialist Received inbound calls reporting accidents. Included Data Entry of reports and then final submission to lnsurance Agency to await and adjuster to be assigned. Additional duties included supporting staffas acting Supervisor (ie: taking Supervisor related calls and assisting staffwith any issues that may arise).

Ibex Global - Hampton, VA(client Lyft)

July 2018 to December 2018 Driver Pay Department, Customer Service Representative Received inbound calls from drivers and passengers assisting them with any issues they may have and always resolving this with first point of contact. Additional duties included acting as Supervisor to support other agents with Supervisor calls of any other issues that may arise. High Sierra Pools - Newport News, VA (seasonal)

May 2018 to September 2018 Lifeguard

July 2017 to September 2017 Lifeguard

Cleaned and maintained pool anA poot deck. Monitored continuous regulation of pool chemicals. Supervision of pool patrons to ensure safety at all times. Tier One Technical Support Kelly Connect- Hampton,VA March 2015 toMay 2017 Tech Support

Duties included Data Entry, telephone troubleshooting, assistance for customers with device issues, ie: iphone,ipad, and ipod. Completed all affiliated call logs in ilog. Agape Counseling and Therapeutic Services - Hampton,VA April 2009 to March 2011 Administrative/Fluman Resources Assistant Responsibilities included assistance in maintaining main office. Answered phones, took appropriate messages while also utilizing all offrce equipment. Also assisted Human Resources with maintenance and entry of employee and customer file database. Ntelos - GlenAllen,VA

December 2007 to June 2008 Sales Representative

Duties included assisting customers in the selection of cell phones and calling plans. Also administered customer technical support and processed payments. Max Media Communications - Virginia Beach, VA

December 2004 to February 2006 Promotional Coordinator (part time) Promotion of five radio stations entertainment events to include display set ups for radio station personnel and sound equipment. Responsible for having company vehicle on time for all events and maintained advertisements and souvenirs on hand for listeners. Education:

* * University Tallwood High of Phoenix, School, Business Virginia Beach, and Psychology VA graduated courses May 20+ 2006 credits References:

Command Master Chief Jeremy K. Byrd, USN

850-***-****

Chris Vansciver, Area Supervisor

High Siena Pools

757-***-****

chris @highsierrapools. com

Suzette Williams, Supervisor

QVC

757-***-****

suzette.williams@qvc. com

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