Storage Engineer Site

JAMES TYUS, CCNA, CompTIA A+

**** ********** ******* · Marietta, Georgia 30008

404-***-**** · ******@***.***

NETWORK ENGINEER

Technically astute network engineering professional with advanced expertise installing, deploying, maintaining, and upgrading business-critical IT infrastructure, networks, systems, and services.

Advanced IT expertise spanning Cisco, Dell and EMC systems and hardware, network security, UNIX / Linux, and technical troubleshooting of workstations, computers, devices, and peripherals.

Reputable for calm, competent leadership in high-pressure, deadline-driven environments, leading SCRUM teams in delivering complex IT initiatives on time and under budget.

Talent for driving productive, profitable and cost-effective collaboration between business and technical teams; able to effectively translate business requirements to technical specifications.

Demonstrated skill assembling, training, coaching and motivating elite cross-functional and technical teams.

AREAS OF EXPERTISE

Strategic Planning & Leadership · Change Management · Vendor Relations · Emerging Technologies

Network Security · Routers & Switches · IT & Network Infrastructure · Performance Improvement

Installation, Upgrade, & Maintenance · Process Automation · End-User Training · Helpdesk Support

Systems Administration · IT Project Management · Network Engineering · IT Security

Ethernet Application Servers · PC Maintenance and Repair · Troubleshooting · Disaster Recovery

Data Center Installation & Maintenance · Cloud Services & Technologies · Certified SCRUM Master

TECHNICAL SKILLS

Server+ · Network+ · Oracle Shell Script / Perl · Lotus 123 · TCP / IP · HP Open View

Linux · Sun Solaris · Stratus FTServer · 2510 / 4410 / 6210 Microprocessors · HTML

Ethernet Application Servers · UNIX / Linux / VMware · VoIP Technology

Cisco, Dell, & EMC Servers, Routers & Switches · Digital Techniques I & II

PROFESSIONAL EXPERIENCE

UNISYS, Marietta, Georgia · 2012-Present

Global IT services company with over $2.83 billion in annual revenue.

Storage Engineer, Admin Site Engineer, Field Support Technician II: Serve as admin and storage engineer; manage IT infrastructure and ensure optimal efficient usage of servers and systems. Conduct preventive maintenance of mission-critical devices and local data centers including vCloud Automation Center, vCenter Orchestrator, and vCenter Operations. Act as Network Team Lead; train and coach junior engineers in providing helpdesk services and troubleshooting networking issues. Install and upgrade Cisco servers and hardware.

Led comprehensive upgrade of EMC and Dell servers for Home Depot client; measurably increased customer response time.

Installed and upgraded r700-Series Dell rack servers for UPS client, streamlining production of enterprise package tracking system.

Upgraded servers to Dell and EMC for Travelers insurance office, enhancing failover system and strengthening disaster recovery measures.

Led upgrade to Cisco 3000 servers and equipment for Chase Bank client; increased network bandwidth for employees, enhancing operations at all organizational levels.

JAMES TYUS, CCNA, CISSP, CompTIA A+ · Page 2 · 404-***-**** · ******@***.***

SIEMENS BUSINESS SERVICES, Alpharetta, Georgia · 2004-2012

Business services division of international technology conglomerate, specializing in digitization and automation services for manufacturing industry.

Network Engineer: Oversaw all aspects of networking, installation, configuration, and maintenance of UNIX / Linux routers, hardware, and systems for business-critical Network Operation Center. Mentored and trained junior network engineers. Managed network security; led 3rd shift of 24 / 7 help desk. Installed and configured Linux servers for client production lines. Conducted technical troubleshooting; oversaw preventive maintenance program for computer rooms, workstations, and devices. Led 2nd-level computer and voice operation support for Cigna system clients throughout North America. Directed complex IT installation and configuration projects, applying Engagement Model and Service Request standards and guidelines across all hardware and software. Managed purchasing, installation and implementation of hardware and software in compliance with internal standards.

Achieved Certificate of Achievement in IBM Desktop Systems, Warranty Basics for Technicians and Administrators, and IBM Mobile Systems.

Established strong reputation as subject matter expert in network security; achieved CISSP certification.

Ensured optimal performance of Token Ring / Ethernet network, 4 file servers, and application and exchange server, ensuring Cigna compliance.

Chosen to oversee training and development of digital workforce and implement server / PC compliance and maintenance programs that elevated equipment functionality.

INFORMATION SYSTEMS SUPPORT GROUP LLC, Atlanta, Georgia · 2003-2004

IT services and staffing firm with over 200 clients locally and nationwide.

Systems Engineer: Oversaw installation, configuration, and management of 2600 and 3600-series Cisco routers, desktop computers and printers at retail and financial locations throughout Georgia.

Conducted key upgrades from EMC CLARiiON CX200 to CX400 series; installed 2650-series Dell servers, measurably improving performance and security.

NET.COMM CABLING SYSTEMS INC., Acworth, Georgia · 2003-2004

IT services company specializing in installation, configuration, and maintenance of cabling and security systems.

Technical Support Engineer: Maintained systems network including TCP / IP protocol analysis and management for firewalls, load balancing, switches and routers. Installed 802.11 networks; utilized UNIX, Network Security Authentication, SSL, NTCM, SSO and LDAP.

ASSET MANAGEMENT OUTSOURCING, INC., Atlanta, Georgia · 2001-2003

Provider of outsourced IT resources and management for financial services clients.

UNIX Systems Administrator: Ensured optimal functionality of UNIX systems through regular maintenance, system expansions, migrations and upgrades. Delivered daily helpdesk support to end-users on HP / UX platform; supported e-commerce and web hosting operations and assisted team members regarding desktop and laptop computers, networks, and stand-alone printers. Detected, diagnosed, and reported UNIX server issues.

Implemented best practices to decrease system downtime, improving efficiency, production, and revenue.

BELL SOUTH, Atlanta, Georgia · 2000-2001

Telecommunications holding company acquired by AT&T in 2006.

Field Service Technician / Engineer: Maintained network architecture and integration of TCP / IP, Net Bios, Frame Relay, ATM, Remedy, Vertices and Ethernet infrastructure. Evaluated interoperability and performance of ADSL equipment, DSLAMS modems, NIC cards, and remote routers.

JAMES TYUS, CCNA, CISSP, CompTIA A+ · Page 3 · 404-***-**** · ******@***.***

EDUCATION

Bachelor of Science in Computer Information Systems (Pending 2022)

Kennesaw State University, Kennesaw, Georgia

PROFESSIONAL DEVELOPMENT

Computer Information Systems Training: DeVry Institute of Technology

CERTIFICATIONS

UNIX Certification

CISSP Certification: #48722

Cisco CCNA Certification: #10097246

CCNA Security Certification

CompTIA Server+

CompTIA Network+

CompTIA A+

Certified Scrum Master

Network and Cyber Security certification

PROFESSIONAL AFFILIATIONS

Information Systems Audit & Control Association (ISACA)

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