Office Manager Administrator

DEBRA SUESS

Brookfield, WI 414-***-**** *****.*****@*****.*** https://www.linkedin.com/in/debra-suess-20773619/

Professional Summary

I use my problem-solving skills to meet challenges head-on. I have been able to offer innovative solutions to both my employers and patients alike. Throughout my Office Administration experience and skills of over 23 years, I have utilized Microsoft Word, Excel, and several other software programs. I have partnered mainly with dental offices. My tasks included greeting and check-in in visitors, answering incoming phone calls. I worked with the patients and their insurance to maximize their available benefits. While still receiving the highest quality of care, all this without impacting the office revenue. Additionally, I was responsible for maintaining the office account payable and receivables as well as employee files.

Skills

Friendly and Relatable

Customer Service Management

Administration and Operations

Honesty and Integrity

Handling Customer Complaints

Accounts Payable and Receivable

Work History

Office Administrator

Nemcek Family Dentistry –Brookfield, WI

02/2003 – 11/2021

While fostering positive relationships with patients, answering questions and concerns regarding suggested dental procedures. I am able to ease their fears of treatment as well as the cost. I was able to coordinate and maximize their insurance benefits while setting up financing allowing patients' dreams and needs to become their reality.

Office Manager

Dr. Charles Walk, DDS – Wauwatosa, WI

03/1998 – 01/2013

While working with this practice, I convinced the Doctor to switch from a paper-based accounting/scheduling system to an electronic system. As a result, profitability and collections increased due to improved time utilization, streamlining patients' schedules, and reductions in the insurance claim turnaround.

Education

Bevill State Community College – Hamilton – AL

Marquette University

Pride Management Training

Certifications

Office Administration Certificate

Dental Terminology Certificate

CPR/First Aid Certification – Updated March 2021

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