Customer Care Service

Ramesh Bramharouthu

***** ******* **.

Winnetka CA 91306

Tel - 818-***-****; email - ******************@*****.***

Objective: Distribution/Laundry Manager

Education: Bachelor of Science in Accounting May ‘74

Osmania University, Hyderabad, India

Experience: Laundry/House Keeping Supervisor Feb’08 - Present

Oakview Health Center, Thousand Oaks, CA

In charge of housekeeping operations.

Laundry/House Keeping Supervisor May ’07 - Jan ‘08

Chandler Convalescent Hospital, North Hollywood, CA

Handle all operations of Laundry department like dry cleaning, washing clothes, pressing, and folding of all types of garments and hospital linen [Daily 6000 lbs linen wash]

Motivate and supervise a team of about 15 workers

Estimate the staffing requirements and schedule the staff accordingly

Interviewing prospective employees and work in close association with the human resource department in setting up all payroll functions of the new hires of the laundry department

Maintain all laundry related equipment to ensure they meet the safety standards and provide input to the purchase department

Making unannounced trips during night time to ensure the quality of service and continuity of operations by the laundry personnel

Monitoring the material requirements and placing order as necessary

Laundry/Dry-Cleaning Supervisor (Part time) Nov ’96 - Present

Fulton Cleaners, Winnetka, CA

Maintenance of Laundry & Dry Cleaning Machinery

Customer Service

Laundry, Dry Cleaning & House Keeping Supervisor

Omni Hotel, Los Angeles, CA May ’00 - Apr ‘07

Hotel Intercontinental, Los Angeles, CA Oct ’92 - May ‘00

Handled all operations of Guest Laundry/Dry Cleaning Hotel linen, Banquet linen, napkins [Daily 12000 lbs of linen wash]

Responsible for Scheduling based on the requirements and supervised attendants

Assisted with implementing operational processes to support order, delivery and replenishment of products

Inspected rooms to check the quality of service and customer care provision

Maintained machinery and equipment to ensure that they meet safety standards

Assists manager with cost and service goals

Awarded best employee of the year for excellent performance

Laundry/Dry Cleaning Supervisor Mar ’88 - Dec ‘92

Smart Cleaners, Canoga Park, CA

Maintenance of Laundry & Dry Cleaning Machinery

Customer Service oriented

Skills: Computer Knowledge, Data Entry, Typing 30 wpm, Excel, Word and Internet

Languages: English, Spanish, Telugu & Hindi

Reference: Available upon request

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