PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
DesireeÄCruz
***** ** ** ***, ***** Gardens, Florida 33055
C:754-***-**** E: ********@***.***
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.
● Highly organized
● Human resource laws knowledge
● Employee hiring and retention
● Certified Computer Office Assistant
● Communication skills
● Customer service-oriented
● Social media savvy
● Strong problem solver
PERSONAL ASSISTANT 04/2009 to 11/2021
Keyes Company Real Estate - Lighthouse Point, Florida
● Answered a high volume of phone calls and email inquiries.
● Managed and reviewed filing and office systems.
● Supervised and coordinated dining room activities and employee schedules.
● Maintained appropriate filing of personal and professional documentation.
● Filed paperwork and organized computer-based information.
● Screened personal and business calls and directed them to the appropriate party.
● Sourced and ordered office equipment and supplies. HUMAN RESOURCES ASSISTANT 01/2008 to 03/2009
Wyndham Hotel Omni - Miami, Florida
● Assisted with meetings and presentations within company.
● Managed employee exit interviews and paperwork.
● Maintained and scheduled complex calendars.
● Recruited and screened qualified potential employees.
● Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
● Delivered friendly assistance with new hires throughout the interviewing and hiring process. ACCOUNTING ASSISTANT 08/2006 to 12/2007
American Coach Lines - Miami, Florida
Maintained accurate and complete documentation for all financial department procedures.
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● Balanced reports to submit for approval and verification.
● Completed financial reports to inform managers and stakeholders.
● Reviewed GL entries and assessed accuracy.
Reconciled all company accounts, including credit cards, employee expenses and commissions.
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EDUCATION
● Communicated with suppliers to reconcile invoice payments.
● Monitored the status of accounts receivable and payable to facilitate efficient processing. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
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● Assisted management with the finalization of the annual expense plans. HUMAN RESOURCES ASSISTANT 02/2003 to 08/2006
Wyndham Grand Bay - Coconut Grove, Florida
● Managed employee exit interviews and paperwork.
● Maintained and scheduled complex calendars.
● Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
● Assisted with meetings and presentations within company. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
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● Recruited and screened qualified potential employees. Hialeah High School Adult Education Center - Hialeah, FL High School Diploma 2005
Broward College - Fort Lauderdale, FL Associate of Arts General Studies, 2009
Broward College - Fort Lauderdale, FL Associate of Arts General Studies, 2009
Keiser Career College - Pembroke Pines - Hollywood, FL Associate of Arts Nursing, 2014
West Coast University - Doral, FL Bachelor of Science Nursing, 2019