Systems Analyst Field Representative

EILEEN LAHIFF

**** * ******* ****, *******, AZ **042 Contact: Cell 262-***-**** Email ********@*****.***

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. IT Systems Analyst, Management, Sales and Accounting experience.

Skills and Competencies

●Microsoft Product Line: Word, Excel, PowerPoint.

●SAP FICO Experience

●Trained Individuals on Business Processes and System software.

Work History

●Documentation Writing Experience: White Papers, BPP’s, Test Scripts.

●Liaison Experience between user groups, customers and stakeholders.

Field Representative 05/2019 - 11/2019

Retail Merchandising Services (RMS)- 8801 Brooklyn Blvd Brooklyn Park, MN 55445

Responsibilities included Audit and/or data collection, Clean and organize a product area (i.e. zoning, facing, removing damaged product, etc.),Stock product,Sticker or sign product,Reset and planogram maintenance, Product knowledge

training, Display set up.

Beauty Consultant

Target Corporation - 4734 E Ray Rd, Phoenix, AZ 85044 03/2018 - 11//2019

Provided exceptional customer services using selling tools provided via Target’s training documentation. Kept updated on current trends and product lines. Provided personalized suggestions through active listening, sampling events, and human kindness.

Field Manager (Contractor)

American Meetings Inc. - 2455 E Sunrise Blvd #906, Fort Lauderdale, FL 33304 03/2016 - 09/2016

Managed 32 Brand Ambassadors (BA’s) for the Go All-Digital (GAD) Cox implementation. Made weekly store visits to provide behavioral coaching, guidance, and mentorship driving achievement of performance goals to BA’s, performed payroll runs and reconciliations, scheduling, provided reports to AMI upper management, attended weekly management meetings. I had a liaison role between Cox management and American Meeting’s management. Organized Team Building events that encouraged attendance and partnerships within each team.

Household Associate and Home Organizer 02/2014 to 09/2015

Moxie Girl Associates – 5045 W Baseline, Laveen Village, AZ 85339

Aided clients in their homes by providing them with confident, honest and detail-oriented organizational services.

Sales Associate 09/2012 to 10/2013

Kohl’s Department Store and Bare Minerals – 5800 N Bayshore Drive, Glendale, WI 53217

Provided exceptional customer services using selling tools provided via training. Kept updated on current trends and product lines. Fostered a collaborative and cooperative work environment, ensuring a positive internal and external client experience.

SAP Financial Systems Analyst 11/2010 to 04/2012

Harley Davidson Motor Company – 3700 W Juneau Ave, Milwaukee, WI 53208

Oversaw the development of software system testing and validation procedures, programming, and documentation. Analyzed user needs and software requirements to determine the feasibility of design within time and cost constraints. Trained multiple users to use the new or modified software solutions as laid out by the Project Plan.

Education

Bachelor of Arts: Accounting Lakeland College - Sheboygan, WI 12/1991

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