Deborah Mumau

704-***-****

MISSION STATEMENT:

I am a highly motivated professional who strives to adhere to company standards with extensive customer service experience.

EDUCATION:

Christian Central Academy:

Major: Business Degree GPA 3.2

WORK EXPERENCE:

Nationwide Mutual Insurance Company, Williamsville, NY From 1982 – 1987

Claims secretary for casualty claims office

Drive in claims appointment setter

Complaint resolution

Food Lion, Charlotte, NC, From 2000 – 2005

Closing cashier responsible for ringing up and bagging customers groceries

Maintaining a clean work environment

Filling supply drawers, and stocking front end items

Food Lion, Charlotte NC, From 2005 – 2011

Morning office assistant responsible for cash deposits, daily record keeping

Closing nightly office assistant charged with readying the tills for the next morning

Handling returns and refunds

Food Lion, Mint Hill, NC, From 2011 – 2016

Assistant Customer Service Manager

Responsible for cash ordering, deposits, Western union, money order and lottery transactions

Managed a staff of 15

Food Lion, Charlotte, NC, From 2016 – Present

Customer Service Manager

Hiring staff for the whole store

Managing 30 people

Staff scheduling

Complaint resolution

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