Curriculum Vitae

APOORVA SINGH

***,******* ****,******* *********

4th Floor,Flat-10,KOLKATA-700089

Tel :- 990-***-****

(M):- 900-***-****

Email : adpdp6@r.postjobfree.com

EDUCATION

****-****:- Completed Graduation-B.A-ARTS ( V.B.P.S.U)

2013-2014 :- Higher Secondary Education-SCIENCE ( UP Board)

2002-2008 :- I.G.M.S.S.S-ICSE-GENERAL (Higher Education)

WORK EXPERIENCE

Whitehat Jr

Technical support

From July’2020 till date

Understanding Operating Systems like Windows 7, 8, 10 and Mac os.

Troubleshooting network and Internet issues for client

Fixing software and drivers on client systems

Understanding settings and control panel options

Fixing issues in device manager and external devices

Knowledge on understanding latest privacy setting and access control in device

Setting up system using remote desktop connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills

Quick and successful solutions for customer queries

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

NLB Services Pvt. Ltd.

Worked as Customer Care Executive

For Kolkata

From April ’20 to May ‘20

(Email & Chat Support)

Gainx Edutech LLP ( Mid-Brain Activation Academy)

Worked as Business Development Manager & HR

(For All 4 Branches)- Asansol+Jamshedpur+Malda+CoochBehar

From July ’19 to March’20

( Hiring new candidates, Business development, Customer Service

Maintaining SOP and Work Decorum)

Eye Catchers Hair & Beauty Salon

Worked as Store Manager for Raipur (CG) & Ahmedabad (Gujrat).

From November ‘15 to June’19

( Handling team,Handling customer,Inventory Management, Achieving

monthly targets, Cash management and Business Development of the store.. )

The Four Fountains Spa

Worked as Guest Relationship Executive

From January’15 – to August’15-( Kolkata-W.B)

(Handling Customer and Managing in store duties.)

R.D Business Solutions Pvt Ltd

From March ’14 – to November’14-( Kolkata-W.B)

Worked as Team Leader and Operations Assistant Manager

( Handling team of 20 members and managing operations for Outbound Tech Process.)

ADV Software Solutions Pvt Ltd

From August’13 – February’14-( Kolkata-W.B)

Worked as Senior Technical Customer Support Officer

(Handling Junior Support Officers and help Customer with their Queries)

S.M Infotel Pvt Ltd

From February ’13 – August’13-( Kolkata-W.B)

Worked as Senior Customer Care Executive

(Handling Privilege Customers for Inbound Tech process)

Lets Assists Pvt Ltd

From August’12 – December’12-( Kolkata-W.B)

Worked as Customer Care Executive

(Sales Executive for OutBound Tech Process)

M.T.L Software Pvt Ltd

From March’12 – June’12-( Kolkata-W.B)

Worked as Team Leader

( Handling team of 12 members and Senior Sales Executive for Outbound Tech Process)

Wizard E-Marketing Services and Bpo

From March’11 – February ‘12-( Kolkata-W.B)

Worked as a Customer Care Executive ( Survey Process )

LANGUAGE KNOWN: English, Hindi, Bengali

COMPUTER SKILLS : Well versed in Computers. Sound Knowledge of Ms Office.

OTHERS INTERESTS: Reading Books ( Auto-biography), Biking, Playing Cricket…

Signature: Apoorva Singh

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