Customer Service Representative

Amado Rafael Torres

Understanding Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Bilingual. Remote work Experienced. 4160 East Avenue R APT 8-106 Palmdale, CA 661-***-**** ************@*****.*** WORK EXPERIENCE

Hands Working Virtually — Customer service

Amazon — Customer service

Primerica — Sales Agent

06/2021 to Present

Interacted with day to day customers to analyze the problem and gather the required information, making necessary changes to their account to full their reporting needs. Toke note of any changes or issues with policy holders and their homes. Assisted with coverage issues as well if they needed a policy change by transferring to underwriting. Listened to customers problems and assisted them in a timely manner. Canceled or made requests for replacements of policies 50+ calls a day

Tech savy

Bilingual

Microsoft Teams, Slack, Word, BambooHR, Spreadsheets, Edison Mail. Insurance

Remote work

11/2019 to 06/2021

Interacted with day to day customers to analyze the problem and gather the required information, making necessary changes to their account to fulll their reporting needs. Assisted with payment issues as well if they needed a refund or make a payment. Listened to customers problems and assisted them in a timely manner. Canceled or made requests for replacements or reroute packages High call volume Inbound and outbound 50+ calls a day

Bilingual

Microsoft, Excel, Word, Spreadsheets

Remote work

04/2019 to 09/2019

Provide advice to clients and recommend insurance products. Provide intermediary services between insurance companies and clients. Provide good customer service to maintain and retain clients.

Forever21 — cashier

EDUCATION

Antelope valley community college — GED

Expand customer base.

Customer service

12/2018 to 04/2019

Responsible for providing guests their orders and requests. Complete transactions. Customer service

01/2017 to 05/2018

Contact this candidate