Analyst Manager Business

RENEE FARIS

**** ********* *****, ****** ****, Florida 32073

Cell: 904-***-****

**********@*****.***

Career Summary

Over 35 years of mortgage banking experience in various areas of the business including Servicing, Production and Default.

Over 16 years of management skills as a strong leader and team player. Support team members to achieve personal and professional goals.

My knowledge base in the mortgage industry started from working and managing in the servicing areas including the Adjustable-Rate Mortgage (ARM’s) area, Hazard Insurance, New Loan Setup, Cash, Acquisitions area responsible for data conversion and training.

In production, I managed the review of credit and closing packages, titles as well as Post Closing collateral documents to ensure all conditions were cleared within production standards.

Then transferred to Correspondence Funding and managed a staff of funders reviewing credit and closing documents.

Then I moved to Default working REO properties, title work and bankruptcy review. I was a Business Analyst for the Closing Modification area which compiled, analyzed and monitored productivity.

Skills Summary

Experienced with Microsoft Office including Word, Excel (v-lookups, pivots), Power Point.

Proficient with various mortgage servicing systems including MSP, Loan Sphere (Black Knight), Agent Desktop, TOAD and Lender Live.

Develop procedures, which streamline and improve operations for Retail, Wholesale, Post Closing and Correspondent business.

Compiles, analysis and monitors inventory and production activity.

Supervision, training and career coaching in multi-tasking/workload management.

Professional Experience:

Black Knight, Jacksonville, Florida (2021 – Current)

Client Support, Special Loans

Support MSP application by answering calls and emails from clients pertaining to technical or business functions that affect MSP.

JP Morgan Chase, Jacksonville, Florida (2011-2021)

Business Analyst Manager/Closing Operations (2017 – Current)

Track and manage Delayed Conversion issues pertaining to Closing of Modifications to reduce cost to company.

Run inventory reports daily to ensure loans close timely and accurately.

Support closing on maintaining and updating procedures.

Business Analyst Manager/Settlement/Bankruptcy Operations (2013 – 2017)

Research and create a Mass Tran cash table to process unapplied funds in suspense for processing to customer’s accounts daily in MSP.

Responsible for downloading, assigning and overseeing the bankruptcy population to ensure staff ‘s assignments are balanced, loans are accurate and timelines are met.

Manage scorecard reports related to attorney timelines for court approvals and provide the analysis reports to management as well as attorneys.

Responsible for all internal audits to ensure a pass rating is obtained for minimal risk.

Vendor Title Project Manager / Default Fulfillment (2011– 2013)

Manage vendor’s process for title work and modifications to ensure compliance of contracts have been maintained.

Monitor vendors procedures for accuracy and completion of functions within standards.

Reduced turn times for title policies to be processed from average of 12 days to 5 days.

Black Knight (formerly Lender Processing Services), Jacksonville, Florida (2009 - 2011)

Manager of On-Site Operations – Florida (2009 – 2011)

Responsible for managing 34 on-site staff members and 3 clients on the review, notarization and the processing of Foreclosure and Bankruptcy documents required by state attorneys.

Monitor all Foreclosure referrals processed by on-site team to ensure MSP, Loan Sphere and documentation is updated within established timelines.

Ensure all Foreclosure and Bankruptcy document request received from attorney’s are processed and uploaded within department standards so Foreclosure timelines are met within court requirements to eliminate fees.

Deutsche Bank (formerly Mortgage IT), Jacksonville, Florida (2006 – 2009)

Asset Management/Real Estate Owned Properties (REO) (2008 – 2009)

Responsible for managing the REO pipeline and building positive relationships with all business partners.

Coordinates REO activities for properties, including selecting real estate agents, establishing list price, offering cash for keys, monitoring litigation and eviction timelines within investor and state guidelines.

Investor Repurchase Relations Manager (2007 – 2007)

Responsible for overseeing all Early Payment Default (EPD) claims from lenders by managing the pipeline, service levels and reporting to all investors.

Operations Transaction Manager (2006-2007)

Manager responsible for overseeing all Flow/Bulk commitments/trades from various clients to ensure all outstanding due diligence, post-closing and credit conditions are cured and cash is received within settlement timelines.

Balance purchase advices prior to funding on all Bulk trades so correct settlement funds are received and wire transfers are completed timely.

JP MorganChase/Chase Home Finance, Jacksonville, Florida (2002-2006)

Assistant Vice President, Correspondents Operations Initiatives (2005 – 2006)

Review company policy and procedures to minimize risk and improve customer service.

Streamline processes to increase productivity rating from 86% to 97% within a 3 month time frame.

Research alternative delivery methods to expand correspondent customer base and delivery types.

Mortgage Officer, Correspondents Funding Operations (2002-2005)

Managed a staff of 20 responsible for the funding review of closed loan packages to ensure 97% or greater meet investor requirements for salability.

Managed due diligence process to ensure 99% accuracy of new loan setup, HMDA data and shipping process.

Ensured adequate staffing levels for anticipated correspondent and bulk deal volume.

Managed workflow to ensure daily productivity turn-times of 95% or greater are met.

Increased overall staff productivity by 30% and decreased quality data errors

EverBank (formerly Alliance Mortgage), Jacksonville, Florida (2000-2002)

Manager, Records Management (2000-2002)

Managed a staff of 16 employees and 1 Supervisor responsible for handling customer service inquires related to acquired institution’s mortgage documentation.

Streamlined processes with storage facilities and custodians to ensure turn-times of 92% or greater was achieved in the delivery of documents and files.

Bank of America Mortgage, Jacksonville, Florida (1997-2000)

Assistant Vice President, Final Document (1999 - 2000)

Oversee daily operations by managing 4 supervisors and staff of 35 to ensure daily productivity objectives are met.

Monitor audit procedures for accuracy and completion of functions in adherence to company guidelines.

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