Desktop Support Project I

CURRICULUMVITAE

Mohammed Abdul Baseer

Email ID: ************@*****.***

Mobile No: +91-784*******

Seri-Lingampally

Hyderabad. AP-India

Carrier Objective:

Seeking a challenging & responsible position in your organization as IT NOC /Desktop Support Engineer at a professional and growth oriented organization; this may help me to utilize my technical skills and experience.

Executive Summary:

5+ years of Experience on IT Systems & Network Monitoring, Business Service Support for IT Telecom Data Center (Hardware/Networks, MS Windows & UNIX).

24/7 shift work to cover key functions of the entire IT services specially on proactive monitoring, escalations, reporting and executing the routine tasks on different platforms such as Data Base, ERP etc.

Task oriented working with people in terms able to work under pressure self motivated, excellent presentation, administrative capabilities and communication skills.

Highly motivated, a self-starter, and require minimum supervision.

Education & Technical Qualification:

B.com (Computers) from Rishi Degree College (OSMANIA UNIVERSITY)

MBA in IT from NIBM (National Institute of Business Management).

Diploma in PC Hardware & Networking, Linux/Unix, MCITP 2008 server OS from Zoom Technologies.

Certifications:

Microsoft Certified System Administrator (MCSA-9241045) Windows 2008 Server.

Technical Skills:

Monitoring Tools : Zenoss, IT360, MS SCOM & PRTG. Cisco Wireless LAN Controller & BMC Remedy.

Diploma : Diploma in Linux/UNIX Operating System.

Diploma : Diploma in MCSE 2003 & MCITP 2008 server.

Diploma : Diploma in Computer Hardware

Work Experience:

I.Worked as an IT NOC Engineer with Huawei in Zain Telecommunication from January 1st 2015 to June 2015.

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II.Worked as Desktop Support Engineer with Faabee Technologies in India Pvt Ltd. from April 2012 to August 2013.

III.Worked as a IT NOC Engineer with Nokia Siemens Networks in Zain Telecommunication from January 1st 2011 to December 2011.

IV.Worked as a System/NOC Operator with International Trunkey Systems-ITS in Zain Telecommunication from December 2007 to December 2010.

Project I:

IT NOC Engineer on platform of Windows servers, Network & Applications with a team size of 4.

Duties:

Providing 1st level support for all customer issues with server based applications & Network related problems.

Monitoring ORACLE PROCESS MANAGER and NOTIFICATION Processes. (OPMN).

Monitoring Oracle Table Space.

Monitoring ERP System Processes.

Monitoring File systems.

Monitoring Payment Gateway.

Monitor IVR system.

Monitor Speech log system

Systems and Network Alarm monitoring.

Escalating issues as per the criticality of the problem.

Windows servers & its Cluster Services monitoring through SCOM.

CPU & Memory Utilization in all SUN & Windows servers.

Monitor Network devices - Cisco Routers & Switches, Cisco Wireless LAN Controller, Internet/GPRS & BB traffic through PRTG monitoring tool.

Monitor all Sun/Window servers & all application process/services running in various servers & perform required actions of reporting and logging them in the BMC Remedy.

Monitor all application processes and ensure their performance and their schedule.

Monitor back up completion of file systems and database backups through the automated backup software.

Report and escalate any application processes, hardware, operating system, or database problems or errors that are detected during the monitoring activity.

Assist in generating availability reports (hourly, daily, weekly and monthly).

Assist 2nd line support engineers during maintenance on the servers in the data centre and disaster recovery centre.

Report and Escalate any application processes, hardware, operating systems or errors that are detected during the monitoring activity & log them in BMC Remedy as per priority defined & Impact.

Create & maintain documents and operation procedures, forms, checklist, work instruction etc...

Produce operation work instructions for all operation tasks performed.

Handle service desk and be the single point of contact for all incidents, problems occurring outside the working hours.

Project II:

Desktop Support Engineer on platform of Windows XP/7 with a team size of 5.

Duties:

Installing, Configuring Windows XP Professional and Windows 7 for users.

Delivers set up and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Managing & controlling the Hardware tools, Software’s & Operating System CD’s, PC, Laptop, Printers & its related accessories.

Single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

Installation MS office & various software’s for user’s as required & keep the system up to date.

Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet and local-area network access problems.

Document all related end user identification information, including name, department, contact information and nature of problem or issue.

Hardware and software inventory database maintenance and reporting & perform related work as required.

Supports critical systems after hours, nights and weekends as needed.

Assign & closed the Remedy Tickets on the Daily basis.

Project III-IV:

IT NOC Engineer on platform of Sun Solaris servers, Windows servers, Network & Applications with a team size of 4 from January 2007 December 2011.

Duties:

Providing 1st level support for all customer issues with server based applications & Network related problems Monitoring Database & Listener running in various servers.

Monitoring ORACLE PROCESS MANAGER and NOTIFICATION Processes. (OPMN).

Monitoring Oracle Table Space.

Monitoring ERP System Processes.

Monitoring File systems.

Monitoring Payment Gateway.

Monitor IVR system.

Monitor Speech log system.

Uploading the SADAD Files in Payment Gateway Server.

Interconnect Billing System front end & its backend processes.

Windows servers & its Cluster Services monitoring through SCOM.

CPU & Memory Utilization in all SUN & Windows servers.

Monitor Network devices - Cisco Routers & Switches, Cisco Wireless LAN Controller, Internet/GPRS & BB traffic through PRTG monitoring tool.

Monitor all Sun/Window servers & all application process/services running in various servers & perform required actions of reporting and logging them in the BMC Remedy.

Monitoring the Zajil & Nesma Zain Retail Outlets (Shops) & make sure that all the devices of this outlets are up & running.

Monitor back up completion of file systems and database backups through Unix script & automated backup software.

Monitor Polling of CDR files, Missing CDR files, and duplication of CDR files.

Zain KSA website accessibility, E-self care Registration portal, Zain KSA intranet & insure that all working Fine.

Report and escalate any application processes, hardware, operating systems or errors that are detected during the monitoring activity & log them in Remedy as per priority defined & Impact.

Log all tasks performed on the daily basis on corresponding log sheets.

Create & maintain documents and operation procedures, forms, checklist, work instruction etc...

Produce operation work instructions for all operation tasks performed.

Handle service desk and be the single point of contact for all incidents, problems occurring outside the working hours.

Personal Profile:

Name : Mohammed Abdul Baseer

Nationality : Indian

Date of Birth : 04-02-1982

Languages Known : English, Hindi, Telugu & Arabic

Marital Status : Married.

Date:

Place: Hyderabad Signature

Contact this candidate