Customer Service Associate

KUMAR SHANU

•****, old bus stand, Jhumri telaiya, Koderma (8254069), Jharkhand • Cell: +91-834*******

•Email: ***********@*****.*** • LinkedIn URL : https://in.linkedin.com/kumarshanu

EDUCATION

Ranchi university, Ranchi Jharkhand

St. Xavier college, Ranchi – Bachelor of Commerce vocational studies (advertising &marketing)

SCHOOL

2015-2018

Class XII – P.V.S.S. DAV Public School, Koderma – Secured 60% (CBSE)

2013-2015

Class X – P.v.s.s dav Public School, koderma – Secured 60 %(CBSE)

2012-2013

WORK EXPERIENCE

JINDALX febuary 2018 – March 2018

-DAIKIN IND- receive customer/dealer call and raise a complaint by raising a ticket.

-Zomato sos- receive a call from deleivery partners if they are in emergency situation a provide complete

resolution on call.

-Zomato vaccination- call deleivery partner and motivate them to take vaccination and book a slot for them .

- Zomato dp support india- receive a call from deleivery partners live order related issue a provide complete resolution on call/

INTERNSHIP/LIVE PROJECT Times of india Summer Trainee july 2018

•Knowing the various competitor of the times of india and how they maintain their c.r.m.

•Increasing the sales of subscription form among the student after knowing the need and demand focusing on target customer.

ACADEMIC PROJECTS Detailed study of mobile phone

•Make business plan on sales of subscriptions of times of india.

LEADERSHIP EXPERIENCE/ ACHIEVMENTS St. Xavier college

•Managing all the cultural Program me

•Designed broachers, banners and set as member of core creative team

•National level cricket match certificate

•Excel Certificate

•Certificate of TIMES OF INDIA (JOB TRAINING)

SKILLS AND INTEREST

•Computer Skills : MS Office,, Adobe Photoshop, power point

•Reading and writing Hindi Poetry

•Sports: cricket (national level participant)

•Interest in Marketing Love to play cricket

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