Customer Service Representative

Parrish Cruz

***** *. **** ** ********, AZ ***** 623-***-**** ******@***.***

PROFILE Individual seeking to obtain a challenging position where my prior experiences and knowledge are a necessity so that I may be a valuable asset to the company and assist in reaching personal and team goals while maintaining exceptional customer service. EDUCATION Arizona State University

June 2009 - Aug. 2014

WORK HISTORY

Oct 2014 – Dec 2015 Customer Service Representative Cigna Health Care

Phoenix, AZ

Responsibilities:

● Review and adjudicate prior authorization requests

● Educate members and providers on administrative procedures

● Accurately and promptly respond to all inquiries with a professional attitude from providers, doctors, nurses, and policy holders

Jan 2015 – Present Policy Account Manager

Waste Management

Phoenix, AZ

Responsibilities:

● Retention

● Maintain metric

● Fix billing issues

● 75+ Inbound calls

● Take escalated calls

● Finalize and close open calls

● Resolve personal and open market accounts

● Provide information to personal clients and town members SKILLS

● 75+ WPM

● Operate 40+ screens

● Proficient in Word, PowerPoint, Excel, Skype, Avaya, Kronos

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