Customer Service Designer
Resume:
Theadra Shaw
PO Box ****
Santa Monica CA *****
*********@*****.***
OBJECTIVE: Returning high-energy individual with experience in the fashion industry working in Sales, Customer Service and Merchandising, highly motivated with the ability to multi-task and manage simultaneous projects, willing to contribute to your organization’s success through the use of exceptional customer service, managerial and people skills.
PROFESSIONAL SUMMARY
Assisted with apparel manufacturing and exposed to the fast pace of production schedules while performing routine aspects of the job. Responsibilities included follow-up with the fashion trends and staying current on contemporary styles; creating sketches and prototypes; choosing materials. Assisted in choosing the silhouette, colors and kinds of materials that will be worn each season. Worked with designers on their sketching ideas and kept current with trends. Attended fashion shows and assisted with the selection of buyers of high end fashion. Performed customer service procedures and resolved customer’s complaints. Performed administration tasks, marketing duties and supervisory responsibilities. Liaison between showroom and customers, insuring that specialized service rendered. Verify terms of shipping documents and authorized release of goods. Receive shipments, check for damages and sort stock for distribution in the store. Fill orders by taking items from the warehouse and prepare them for delivery. Keep up with movement of merchandise in the store and warehouse. Place order with suppliers when inventory is low. Contact supplier and resolve any shipping issues. Keep record of invoices sent and received.
VOLUNTEER
Volunteered with the Middle School and High School as the fundraiser and program recruiter for campus organizations. Facilitated event planning, marketing strategy development, and outreach. Worked with members of the PTA to draft and finalize correspondence, promotional materials and brochures.
WORK HISTORY
Wash; (Real Estate) Sales/Order Entry Los Angeles CA- (2019-present)
Stay-At-Home Mom/Volunteer-PTA Los Angeles CA- (2010-2015)
Chinic; (Fashion House) Los Angeles CA – Merchandiser/Assist Designer (1/2000-2010)
Counterparts Inc; (Sportswear) New York NY - Customer Service/Merchandiser (2/1995-7/1998)
EDUCATION TRAINING
Alberts Merrill School
Queens High School
COMPUTER SKILLS
Microsoft Office and other software
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