Office Assistant Customer Care

CURRICULUM VITAE

Yogesh Ankush Joshi

Subhash Nagar SRA Society

Room NO - 007

Near Maratha colony

Golibar Road

Santacruz East

Mumbai - 400055

OBJECTIVE

To obtain a challenging and growth oriented career in a high motivated environment involving job satisfaction, good career growth and opportunity to learn and upgrade. This would utilize my functional, Technical as well as excellent Analytical skills. Educational Qualification:

• Passed B.Com in the year 2002.

• Passed HSC in the year 1999.

• Passed SSC in the year 1997.

Computer Literacy:

• M. S. Word,

•M. S. Excel,

• Tally 5.4,

• Internet & Other Basic Applications

Work Experience:

● Organization Name: - Zodiac Clothing Co. Ltd.( T2 international airport Andheri) Duration : - Feb 2014 to Till Date.

Job Profile : - Senior Sales Executive

Handling walking customer in Store.

Conversation with customer for his requirements

To show new arrival to customer for buying one to more articles

Every day store set up checked VM is OK

Stock inward from Factory & set up

Handle cash counter

Preparing monthly sales report

Achieving sales target

Past Work Experience:

Organization Name: - Living Media Mart Ltd. (India Today Group) (Retail Store Books, Magazine,Music, Games, Toys)

Duration : - September 2010 - January2014

Job Profile : - Customer care Executive

Organization Name : - Land Mark LTD (TATA Group)

(Retail Store Books, Music, Game, Toys)

Duration : - January 2010 – August 2010

Job Profile : - Customer care Executive

Work Profile :

. Handling walking customer in Store.

Conversation with customer for his requirements

• Preparing monthly sales report

• Achieving sales target

• Handling cash counter

• Checkout stock with stock in List & distributing stock in varies section • Cross check the items with Tax Invoice

• Batch making on Products

• Every day set up new book launch, New sound track & Movies • Take care of customer orders

Organization Name: - ADFC Pvt. Ltd. (Co-Branch of HDFC Bank) Duration : - February 2008 – November 2009

Job Profile : - Office Assistant

Work Profile:

• Scheme code updating of TW & Auto Loan Product.

• Payment of DSA, Dealer & Manufacturer.

• Solving query of SE code TSE code & TL code in Muster. • Checking & verifying all documents given by customer.

• Handling Cheques

• Mailing.

• File Input of Vehicle Loan, Personal Loan, Educational Loan, CV Loan in Simone software. Organization Name: - Pamac Finserve Ltd. (Process – Tata AIG Life Ins. Co. Ltd.) Duration : - January 2005 – December 2007

Job Profile : - Customer Service Associate

Work Profile:

• Maintaining records in Citrix Software & POS Package.

• Handling customer policy servicing activities.

• Assigning of policy, surrender & withdrawal of Policy, Switching of Funds. • Issuing duplicate policy documents.

• Preparation of daily MIS.

• Perform all under writing task within service standers & company guidelines. • Coordinating & managing doctor’s path lab Empanelment.

• Training advisers for underwriting guidelines.

Organization Name: - K. R. Finance Ltd. (Process-HDFC Standard Life Ins. Co. Ltd.) Duration : - February 2003 – January 2005

Job Profile : - Office Assistant.

Work Profile:

• Top of servicing of unit link policies.

• Handling Application forms of the client.

• Major Alteration in the Forms.

• Assigning of policy, surrender & withdrawal of Policy.

• Maintain & update policy dispatch details with MIS & within TAT.

• Giving support to Agency.

• Co-ordination & liasioning the documents with the corporate head office, training institute

& IRDA Exam.

• Formation of training batches, attendance verification, creation of agent code & updating License number.

PERSONAL STRENGTHS:

Goal Oriented

Self Confidence

Dynamic & Hardworking

Decent Organization Skills

Good judgment and decision-making skills.

Good in Inter personal Relationship and communication Excellent networking, presentation and communication skills. PERSONAL DETAILS:

Citizenship : Indian

Marital Status : Married

Linguistic Ability : Marathi, Hindi & English

Mobile Number : 998-***-**** /835-***-****

Mail ID : ***********@*****.***

Yours faithfully

(Yogesh Ankush Joshi)

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