CNA, Receptionist
Resume:
Marissa Burns
*** *** ** **, *** *, Little Falls, MN 56345
*****.*****@*****.***
Career Focus
I am a motivated individual who loves being challenged and I have great problem-solving skills. Through previous employment, I have gained great people skills and have become better at communicating with clients and customers in a friendly, professional manner. I can confidently and professionally approach customers and clients to ensure they are satisfied with services I offer as a representative of my employer. If I am not able to fully help them, I take responsibility in finding another person who can meet the needs of the customer. During work hours, I choose to commit my time and effort to what is required of me as an employee. It is always my goal to be a positive and competent representative of my employer and to put good effort into the tasks assigned to me.
Key Skills
oPositive and friendly
oStrong work ethic
oGreat time management
oProblem solving
oFast learner
oHighly adaptive
oWork well under pressure
oApproachable
oComputer savvy
Work Experience
Pierz Villa September 2020-Current
Pierz, mN
CNA/Bath Aid
oCare for elderly residents with and without dementia/Alzheimer’s
oEnsure a safe and clean environment
oAssist residents with daily activities of living
oBe a positive presence while striving to show respect and maintain the resident’s dignity while caring for them
Texas Roadhouse September 2019-January 2021 St. Cloud, MN
Server
oWelcomed guests enthusiastically
oLed guests to seating while engaging in conversation
o Promoted current specials
oServed meals to guests carefully and quickly
oCompleted end-of-shift cleaning procedures diligently
oWorked efficiently as a team member and helped coworkers in between personal position duties
Lakes Country Counseling November 2018-May 2019
Little Falls, MN/Baxter, MN
Front Desk Receptionist
oWarmly greeted clients
oAssured clients they were checked in for their appointments
oManaged scheduling, cancelling, and rearranging appointments
oCorrectly entered payments in computer program
oPlaced appointment reminder calls
oAnswered insurance questions
Highland Senior Living August 2018-November2018 Little Falls, MN
Cook
oPrepared and cooked for upcoming meals
oKept a positive and friendly attitude while serving tenants and in the kitchen with coworkers
oCooked and served breakfast restaurant-style, by order
oDeep cleaned kitchen appliances
oOversaw that everything was ready to go and on time for the tenants
Diamond Willow Assisted Living February 2017-July 2018
Little Falls, MN
Care Specialist
oAssisted residents with daily activities
oResponsible for personal cares of elderly residents with dementia
oEngaged residents in activities with a positive and respectful attitude
oPrepared and cooked food on weekends
oKept a clean and hazard-free environment
Tara-Jeanette’s Cuppycakes July 2014-October 2014
Silverdale, WA
Sales Associate
oHandled cash and credit payments accurately and efficiently
oGreeted customers in a timely and professional manner
oAnswered all questions about the products accurately
oInformed customers about opportunities for deliveries and special offers thoroughly
oReferred customer complaints and grievances to manager and/or owner in a timely manner and apologized professionally
oEfficiently operated computer system
oProperly cleaned store during closing shift and prepared everything for the next day’s business
oKept a clean and family-friendly environment
Divine Home Care August 2010-May 2013
Litte Falls, MN
Personal Care Assistant/Home Health Aid
oCared for young child with Fetal Alcohol Syndrome
oMonitored and assisted with daily activities
oEncourages child to stay active and introduced new, creative activities to keep child engaged
oSafely transported child to school functions
oMonitored behaviors and implemented necessary changes based on behavioral problems
oCommunicated effectively with child, family, and agency
oAccurately documented daily duties and truthfully recorded hours worked
Education
Central Lakes College Brainerd, MN
I attended CLC for 3 short months, but in that time, I completed both biology/anatomy and nursing classes and earned my certification as a Certified Nursing Assistant.
St. Cloud State University St. Cloud, MN
I attended SCSU for two full years and completed general courses as well as some nursing, education, special educations, and art courses. I did not graduate or receive a degree due to moving out of state, but I ended my second year with a 3.1 GPA.
St. Cloud Technical and Community College St. Cloud, MN
I attended SCTCC in the fall of 2019 to complete prerequisite classes and prepare for the Registered Nursing Program. I was accepted to and began the Nursing Program in the fall of 2020 but learned that it was not the career path that suited the family and personal goals I have. I am currently taking classes as part of the Health Information Technology Management Program in the hopes of earning my Associates in HITM degree.
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