DAMON MIMS

*** ***** ******* ****, *******, KS **207

Ph: 757-***-****

adpd1b@r.postjobfree.com

Professional Summary

Responsible Trainer proficient in completing and monitoring leads, Sorters, and operators initial training and remedial training. Passionate and motivated, with a drive for excellence. 10 years in production and manufacturing positions.

Skills

Active Listening

Customer and Personal Service

Time Management

Computers and Electronics

Critical Thinking

Judgment and Decision Making

Monitoring

Mathematics

Active Learning

Complex Problem Solving

Education and Training

Experience

Lead/Trainer Oct 2016 Current

Martin Interconnect Services Inc Wichita, KS

Keep production flowing, maximize efficiency, ensure quality standards are kept, point of contact to liaison with management, operators, machine maintenance personnel, and reduce scrap.

Addressed corrective actions for non-conformances. Correction efforts included inspection, repair, calibration of tools and machines and coaching operators. Emphasized current procedures and processes.

Tow Line Operation Jan 2012 Feb 2015

R.D. Henry & Company Wichita, KS

Produce or assemble components of articles, such as store fixtures, office equipment, cabinets, or high-grade furniture.

Set up or operate machines, including power saws, jointers, mortisers, tenoners, molders, or shapers, to cut, mold, or shape woodstock or wood substitutes.

Account Service Representative Sep 2004 Mar 2007

Sprint/Nextel Call Center Temple, Tx

Evaluated files for missing information and requested further details.

Followed up on billing and insurance claims.

Created reports detailing financial activities.

Utilized Microsoft Excel to develop and maintain tracking spreadsheets.

Collected, organized and input data.

Received and processed incoming payments.

Generated invoices and mailed to customers.

Documented transactions and reconciled accounts.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Customer service Representative Oct 2001 May 2004

Tmobile Wichita, KS

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Education

Associate of Arts : Business Administration May 1996

Allen Community College Iola, KS

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